| Address: | Vellore, Tamil Nadu |
We had a accident in Tamil Nadu Vellore dist. At Jolarpetai in our Ford Ikon 1.3 Car no KA02 P 9092 with Piggo Truck on June 1, 2012. The Truck hit us from back & our vehicle went & hit the lorry in front. The Vehicle was damaged in the front & back right side; no interior parts were damaged only external body of the vehicle. After compliant at Jolarpet police Station, We called the service centre people & took the vehicle to Sarvesh ford service centre at Vellore. Dhakshina Murthy the person we met in the service centre & he asked us to leave the vehicle in service centre & will do the needful. He asked that the insurance people may ask us that they will buy the vehicle by providing the money so we said no we want the vehicle, after discussion he took the signature from us for admitting the vehicle he provided the copy to us but we did not go through the same & also he promised the vehicle will be ready in 20 days.
After few days we called him no response from his side & after following regularly for 45 – 60 days he said he is taking vehicle inside for service & told us the cost of service will be approximate of Rs. 1. 10 lakhs & insurance will be getting for 60% he did not provide quotation or estimation on cost for service. We have got Rs. 88 K from the Iffico Tokyo insurance
After telling them we have got the insurance amount for Rs.88 K then they provided us the bill on September 27, 2012. Now he is claiming Rs. 1. 68 Lakhs for service. We said we want the actuals because my vehicle was not damaged so much we have the pictures of the vehicle when accident occurred. They damaged our vehicle while toying. Dhakshina Murthy & his team created drama at the ford centre by not giving the correct response. We wanted to finalise the amount discussing with the manager or MD was unable to meet them. Since then giving reasons that the managers are not available Also we asked their phone contact numbers but they did not provide us. Later on Oct 8, 2012 we personally visited the service centre & we were unable to meet the Manager or MD. Dhakshina Murthy said he will speak to the Manager or MD & till date he is not responding on phone.
We don’t want to pay money for the damages done by Service centre people & we want the actual bill
for the service done & the parts value for the June – July Month
Kindly help us in the above complaint Was this information helpful? | 
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