[Resolved]  Ford Ikon — Unnecessarily harassment faced while Purchasing a new car Ford Ikon (CRDI) from Authorized Dealer Bhagat Ford, The Mall, Fountain Chowk, Patiala.

Address:

Patiala, Punjab

Sir,
It is submitted as under: -

1) That I purchased a Ford Ikon (CRDI) Car bearing Chasis No: AA70567 and Engine No: AA70567 Model: 2010 on dt:[protected] from the above mention dealer.
2) That after finalizing the deal I was insured that delivery of car duly completed/furnished at 5:00 PM. But the same was handed over at 8:30 PM and we remained booked for 3:30 hours there in the showroom and felt uneasy during that period awaiting the delivery.
3) That while handing over the key of the car it was not got checked from us. Ignoring necessary accessories, service book, first aid box and other helping tools to be required in the vehicle.
4) That while asking for the temporary number the dealing personal shored their inability of the temporary number. As the same is to be collected from M/s A.B. Motor Showroom at Ludhiana. However, on insisting our requirement they took another one hour to collect the same from Ludhiana.
5) That they refused to issue a cashless insurance policy of the car and also not agreed for 50% NCB of my old car.
6) That I contacted out sider agent for the purpose of insurance of the car and taken the delivery of vehicle be spending a 1 hour more in botheration.
7) That necessary basic accessory was not provided at the time of delivery for the same. I was kept waiting for 1 month and have to visit many times in showroom.
8) That copy of service book is still awaited.
9) That on receipt of call from the service center for first service of the car. The service of car done was not satisfactory. On pointing out the defects in alignment of front tyers, nobody bother. Light of indicator of Left side found broken and instead of its replacement it was temporarily fixed with M. Seal, etc.
10) That I was asked to visit after a week. I went on Saturday as per scheduled time. The Foreman in the workshop took try of the car and agreed that alignment is actually out, but did nothing, simultaneously told that our executive fix Saturday for those customers who are to be harassed by way of kept waiting for long time. In case you can’t wait get the defect of the alignment be removed from any where else. Then I spent 500/- Rupees from my pocket for removing the above said alignment problem.
In the end would like to inform you that I suffered a lot inspite of request through calls, personal visit but seems to be no result be providing satisfactory service as well as will delivery of service book. Resultantly with whom I share my grievances in friendly circle, every body depreciate me by dealing/ purchasing car from your Patiala Showroom. In such circumstances how will I ask other close friends to purchase cars from your dealers? I request you to pull on the personals posted in the showroom for not behaving properly and not providing co-operative attitude in the episode. A line of action may kindly be conveyed to the undersigned.

Thanking you,

Yours truly,
M. L. Garg
[protected]
[protected]@gmail.com