[Resolved] Ford Ikon — Servicing Problem | |||
I had given my Ford Ikon for Servicing at the NCR Ford Service Center in South Delhi. The car was brought in for regular servicing and I had requested for the following add-ons: 1. Dry Cleaning of the Interiors 2. Tail light replacement 3. Tyre Rotation (which is part of the regular servicing package, but I mentioned it specifically) When I received the car back, the interiors of the car were utterly filthy and absolutely unusable. There was food on the seats, indicating that someone had eaten while sitting in that car; there was dirt on the floor, which was previously not there; and there were leaves all over the insides of the car and even in the boot. The tyres were not rotated AT ALL, and in fact, my spare wheel was replaced by someone else's damaged wheel. This aspect, of replacement of the spare tyre, was noticed when I recently opened up the boot to get air filled into the tyre. The service center also went on to add an added expense - of changing the radiator fan, which they claimed was running at a single speed (because the fan has two speed settings). The fan, in fact, was in perfect shape and did not require changing. In any case, whenever the service center changes a part, they are supposed to give us the old part as that belongs to us. However, there was no old part and they claimed that they had thrown it away, by mistake. Also, if there is any modification, fixing or repair that has to be carried out, the service center is required to inform me of the damage, as without my approval, they cannot carry out any such repairs that are chargeable. They didn't care to do as much. This was my worst experience with a service center ever and for 6 years, I have taken the car to another center of Ford, without any trouble. It was because the old center shut down that I had to get my car into the new place. I don't know if there is anything that writing on this forum will do but if there is, I hope that something happens about it. Asit Ganguli Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
this is all harasment to customers
Hi,
The same happened with me with NCR Ford Faridabad service center. I asked them that RPM goes down in the morning when i start my car. so they cleaned some sensor but forget to link the coupler of that sensor. and if it is not connected then your car's RPM will be at 200-300.and car will switched off again and again. I told them that this is not correct but they gave me back my car and said that it will automatically tuned up since after washing of a car there may me some water drops on the engine so RPM is down.
there was some noise in my car alternator bearing and mechanic suggested me to change that alternaor which costs around 9K. i asked from him to repair the bearing and he said that in the service center i cant do it but you can call me at you home and i will do that.
He is actually want his business outside the service center.
The same happened with me with NCR Ford Faridabad service center. I asked them that RPM goes down in the morning when i start my car. so they cleaned some sensor but forget to link the coupler of that sensor. and if it is not connected then your car's RPM will be at 200-300.and car will switched off again and again. I told them that this is not correct but they gave me back my car and said that it will automatically tuned up since after washing of a car there may me some water drops on the engine so RPM is down.
there was some noise in my car alternator bearing and mechanic suggested me to change that alternaor which costs around 9K. i asked from him to repair the bearing and he said that in the service center i cant do it but you can call me at you home and i will do that.
He is actually want his business outside the service center.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
1694
Pending
0
Resolved
398
View all 1694 Ford India reviews & complaints
+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 33 6454 0374 (Corp. Office East)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
View all Ford India contact information
I checked that all the parts were as good as new condition and never needed replacement.
I want to say that car agencies / workshops replaces parts for money . They want to replace parts to the maximum for good sales of spare parts.
I have also come to know that these days they do not replace the engine oil and charge for it. Some times they change 50 % of the engine oil and charge for oil change.
This problem is more common in New Delhi and surrounding dealerships.
Pl. be alert and send your complaints to the company directly.
Do not buy cars which do not have counter sales of spares for you. If you want a spare part they will not sell you they want to fit it in your car. they want you to take your your car to 100 kms to fix a wheel cover also???? check