[Resolved]  Ford India / Ford Fiesta — Being asked to pay for a new engine because of the carelessness of the Workshop

Address:

Allahabad, Uttar Pradesh

Dear Sir,

My Ford Fiesta (Reg no: UP70 AQ 0886) was sent to the workshop on 29/3/2011 for full servicing with special stress on the fact that there was Coolant leakage. The car was serviced and returned on 11/4/2011 (vide Invoice no BFNB001000 dt 11/4/2011 for Rs 15,122). Subsequently on still giving us issues in its running and performance The Car was sent for servicing on 12/4/2011 ( invoice no BFNB001100), then on 27/4/2011 ( invoice no BFNB0028100) and then on 6/5/2011 ( invoice no BFB008580A) and we were charged Rs. 4,257, Rs. 7,230 and Rs. 4,000 respectively.

Every time we sent the Car for servicing, we specifically mentioned that the Coolant leakage still persisted and overtime we were verbally assured that the problem has been fixed.

On a trip to Lucknow, that same month, while returning my Car got over-heated, because of which, I had to leave it in Lucknow and hire a Cab for Allahabad. Eventually "M/s Narayan Ford, Lucknow" took the car to their workshop and after repairing it, delivered the car to us on 30/6/2011 (vide invoice no. RRIAB00519CR for Rs. 23,000). Since the Car delivered then wasn't in perfect running condition, we sent it to "M/s Brijraj Auto Pvt Ltd, Allahabad" and after 20 days, I was informed by Mr. Shalin Singh, the Service Manager that the Engine has to be replaced and the total cost would be about Rs 1,47,411 and since he had a talk with Ford motors, they "reduced " the amount to Rs. 1,20,000 as a special Case.

They Refused to accept responsibility for the fact that it was their Negligence and non - fixing of the Coolant leakage (and telling us that it has been fixed), that lead to the Over-heating of the engine on my journey to Lucknow, and damaging it permanently.

Sir, Is it fair that the customer has to bear the brunt of the negligence on behalf of Brijraj Auto Pvt Ltd? I sincerely Hope that you will look into this issue and take some concrete actions against the Guilty party and redress my grievance

Thanking you in Anticipation,

Yours Sincerely,
Mohd. Aslam Sayeed
+91 - [protected]