[Resolved]  Ford India Limited — Substandard Quality of Cars

Address:

Mumbai City, Maharashtra

Dear Mr. Boneham,

I have been driving a ford fiesta 1.4 ZXI for the last 3 years and the experience with the car has been erratic.

My car suffered a breakdown in the middle of the road and was towed to the nearest service center at Shreeji Ford Thane.

After inspecting the vehicle the service engineer has informed me that all the electrodes have gone faulty and also a fuel injector pump needs replacement.

During my Initially conversation he told me that the life of these components would max be around 80 – 90 thousand kilometers. Now the service engineer blames the diesel filled from the HPCL pump.

While I have also written to HPCL, I would like to know which of the above statements are true and why would a car which is highly valued give such problems.

Considering the value of the car and the brand, I am really disappointed to see such sub standard parts being used in the car.

I have also received similar feedback from others on the Service capability and the quality of parts being used to build this call.

Also the overall cost of repairs is now amounted to 1lac, which is certainly not feasible for a person like me.

Regards
Shankar Menon