[Resolved]  Ford India Ltd — DELAY & MISLEADING IN REPAIRING

Address:

Bangalore, Karnataka

FORD ENDEVOUR REG NO [ KA 09 P 0979]
NATURE OF FAULT ; I HAVE LOST ALL THE KEYS
I LEFT MY FOR ENDEVOUR IN LATHANGI FORD PVT LTD ON BANNERGATTA ROAD BANGALORE FOR MAKING NEW KEYS THE SERVICE ENGINEER NAME MANI TOLD ME IT WILL COST 7000/RS AND 1 WEEK TO 10 DAYS TIME I SAID DO IT .AFTER 6 DAYS I CALLED HIM HE SAID NOT YET FINISHED IT WILL COST U 10,000/RS I SAID GO AHEAD AND FINISH OFF AS SOON AS POSSIBLE BECAUSE I LIVE 200 KM FROM BANGALORE I HAVE NO VEHICLE I REQUESTED HIM HE SAID 1 WEEK AGAIN I CALLED HIM AFTER 7 DAYS HE TOLD ME UR VEHICLE HAS A BIG FAULT IT WILL COST U 20,000 /RS I WAS SHOCKED I ASKED HIM WHY DID;NT YOU TELL ME BEFORE THAT IT WILL COST ME THAT MUCH I CAME TO BANGALORE AND MET THE ENGINNER HE TOLD ME U HAVE TO CHANGED ALL THE LOCKS AND IT WILL COST U 20.000/RS I ASKED THE ENGINEER TO HAVE A GENERAL CHECK UP AND TELL ME THE EXACT AMOUNT HE TOLD ME I HAVE DONE A CHECK UP NOW IT WILL COST U 25;000/RS THE MAXIMUM I ASKED HIM AGAIN AND AGAIN TELL ME THE EXACT AMOUNT HE TOLD ME IT;S 25;000 THE MAXIMUM & 600/RS OUR SERVICE CHARGES I ASKED HIIM DO U NEED ANY ADVANCE HE SAID YES HOW MUCH I ASKED HE TOLD ME THE MINIMUM IS 5000/ SO I PAID 5000/RS HE TOLD ME HE WILL ORDER THE PARTS AND IT WILL REACH IN 3DAYS U CALL ME AFTER 6 DAYS THE ENG TOLD ME I CALLED HIM AFTER 5 DAYS HE SAID NOT YET FINISHED IT HAS TO BE PROGRAMMED AND THE ENGINEER HAS TO COME FROM CHENNAI WHEN IT WILL BE FINISHEDHE TOLD AFTER 2 DAYS I CALLED HIM ON SAT HE TOLD ME I WILL GIVE U TOMORROW I TOLD HIM ITS SUNDAY HE TOLD ME NO SIR WE WILL DO OVERTIME AND FINISH O[censored]R VEHICLE AGAIN I CALLED HIM ON SUNDAY HE TOLD THE ENG HAS NOT COME FROM CHENNAI HE WILL REACH TODAY TOMORROW AT 10;30 AM UR VEHICLE WILL BE READY AND U TELL ME THE LOCATION I WILL SEND UR VEHICLE U NEED NOT COME AGAIN I CALLED ON MONDAY AFTER NOON HE TOLD ME NO NOT YET FINISHED U HAVE TO CHANGE ONE MORE PART IT WILL COST 13,000/RS WE HAVE ORDERED THE PART IT WILL COME AFTER 3 DAYS AFTER 4 DAYS I CALLED THEM THEY TOLD THE PART HAS COME IT BE READY TODAY EVENING I CALLED IN THE EVENING HE TOLD ME NOT YET READY ITS NOT TAKING THE PROGRAMME U HAVE TO CHANGE THE PCM OR ECM ITS ONE MONTH NOW THE VEHICLE IS NOT YET FINISHED NOW THE SERVICE ENG MANI IS NOT THERE THEY ARE TELLING HE IS ON LEAVE SOME OTHER PERSONS ARE COMING &TALKING TO ME AND THEY ARE TELLING I DONT KNOW WHAT MANI HAS TOLD U BUT THIS IS THE FAULT EVERY DAY THEY ARE CHANGING ALL THE PARTS NOW I HAVE NO CONFIDENCE IN THE COMPANY PEOPLE NOW I WANT TO ASK THE CONCERNED AUTHORITIES HOW CAN A 100% RUNNING VEHICLE HAS TO REPLACED THAT MUCH OF PARTS I NEED AN ANSWER IMMEDIATELY I;AM NOT GOING TO LEAVE THIS COMPANY PEOPLE I WILL GO TO THE CONSUMER COURT AND TO THE MEDIA MANY PEOPLE MAY HAVE TOLD THIS BUT NO BODY DID IT I WILL SHOW THE PEOPLE OF INDIA THE NEW FACE OF FORD HOW THEY ARE CHEATING THE CONSUMER'S BIT BY BIT AND IAM GOING TO CLAIM FROM THE COMPANY ITS MENTIONED IN THE INVOICE THE MAXIMUM IS 25;000/RS THE EXCESS AMOUNT I WILL CLAIM FROM THE COMPANY AND EVERY TIME WHEN I COME TO BANGAL;ORE IT WILL COST ME ABOUT 5000 EACH TIME I HAVE TRAVELLED ABOUT SIX TIMES IN ONE MONTH EVERY THING MUST BE PAID BY THE COMPANY [ MY CONTACT NO IS [protected] NAME SHAMSHUDDIN ] THE VEHICLE IS IN SUCH ADIRTY CONDITION IT HAS BECOME ASIGN BORD OF LATHANGI FORD ALL RUBBISH THINGS HAS WRITTEN ON IT I HAVE CAUGHT ALL THIS ON MY MOBILE PHONE I WILL PRODUCE ALL THIS IN THE COURT & THE MEDIA