[Resolved]  Ford India Ltd Or Ganges Ford Kolkata / Ford Figo — Miscommitment about delivery of Car

Address:

South 24 Parganas, West Bengal

Dear All

I would like to inform you about harrasment from Ford india & there dealers
14th March 2011:

I visit one of your dealer ( Victoria Ford) to buy Ford Figo 1.4 EXI
diesel version.. Same day I paid Rs-25000/- in cheque as advance
amount..As per my Bank statement the cheque was honored dated 16th of
march.. Deal sheet was made & Proforma invoice was issued on the same
day to process my auto loan from Bank... & Promise made to deliver the
Car with in 4-5 weeks ...


18th March 2011:

On 18th of March my auto or car loan of Rs-4.59 lacs approved from
Bank...but I hold to disburse it due to some Negative feedback about the
dealer regarding there status in Ford ... I continuously following up
about my Car delivery . same time your another dealer Ganges Ford
poaching me to shift from Victoria to them. But I was stick to
Victoria


30th March 2011:

I Came to know that Victoria Ford wont be able to deliver my Car with
in month of April. They extended the delivery to May 5th.. I
Canceled My Booking .

1st April 2011:

I Wrote a mail to Customer service about my experience ... & reached to
your another dealer Ganges ford for my Car...

2nd April 2011:

Morning 9.25 am I reached to Ganges Ford office I made a Payment of
Rs- 83000/- among the amount Rs-25000/- through Credit card & the rest
amount through Cheque ..
The same day I reached to my Bank for my auto loan disbursement &
disburse 4.59 lacs in Favor of Ganges ford ..The TAT (Turn around
time) of the Bank about loan disbursement is 48 hrs... Ganges promised
me to deliver the car with in 15th of April 2011 & might be the time
extended up to 20th April...




7th April 2011:

I Received Rs-25000/- cheque from Victoria Ford as my Cancellation of
booking by the help of your Customer service Executive...


9th April 2011:

I rang up to Ganges Ford to Know the Present status of My Car. I got
the information that the Price of the car has increased & billing was
made as per new price grid with out informing me..& Now I have to Pay
Extra around Rs- 5100/-. More over they confirmed me that billing has
done but from regional office of Ford the Car requisition or booking
will be done with in 16th of April.. After that the Car will arrive
with in next 5 to 7 days at Kolkata.Then the Ganges will be able to
deliver it....

12th April 2011:

I called up Ford India Kolkata Office & enquired about the pressent status of my booking..They said invoice will be done with in 21st of April 2011


From all above incident or consequences I am totally confused about
the Procedure.. This is my compulsion now to take the
Car..

As a net result I am the Looser because I paid Extra 0.5% Processing
fees to bank for change of dealer name as well as now I have to Pay
Rs- 5100/- as per new pricing grid .