[Resolved]  Ford India Ltd — Complain

Address:

Valsad, Gujarat

I, Mr. Mitul Kantilal Shah, have purchased Ford Fiesta from your showroom on 15th December. Registration No. is GJ-15-AD-6788. I want to know you that Due to small accident, I had to send my car to your company's service station ,situated at Vapi GIDC. Insurance company has already completed its formalities like survey and assessment on 29th January. Service station's employee told me that without such parts, he cannot start repairing work of my car. Today, you have taken almost 10 days... Still my car is not ready. Service station's employee told me that he has not received any parts from your company.... What should I do? You are failed in After Sales Service........... How can i recommend to others to buy car from you????? Pls give me reply as soon as possible... Please do needful at your end.

Even today I have called to service station[protected]. As usual he is not responding.
If you are unable to deliver such type of services, kindly just leave this issue and send me back my car..... I will arrange anywhere.....

Showromm head told me that my car will be ready today and showroom manager told me that they have not received such parts from their side, so it will be ready on 15th feb 2011.

Company does not have enough parts to serve its existing customer. they are only beleive in sales numbers... not in after sales service.

Regards,
Mitul Shah
[protected]
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