Ford India Pvt Ltd — Ford Ecosport Complaint :Concern number[protected]

Dear Sir I had booked a Ford Ecosport (1.0 Ecoboost Titanium (o) from a ford authorized dealer in, Thane , Maharashtra on 17-February-2013. Initially they have informed me that they will be delivering the car to me by 15th –Aug-2013. But a week before the earlier confirmed date they informed me that there is a delay and now they will deliver it by 15-Sep-2013. I have escalated the issue to Ford India and soon the dealer provided me .a VIN number and given a commitment that they will deliver it by 20-Sep-2013. By this time Ford India had hiked the price f the vehicle by 5% ( for me it is around Rs50,000) . A couple of days back dealer told me that my car is ready and i can make full payment and sent me an invoice. As the invoice amount appeared more than what i have anticipated, I checked the calculation in detail and found that dealer has added Rs 17,000 to the actual registration and Octroi charges. When I questioned this, dealer told that this is a very regular practice and i must pay and i wont get a receipt for that amount. In addition they have quoted Rs 35,000 for vehicle insurance which around 15,000 more than the current market value (i have received quotes from outside with the same features for Rs 17,000 to 18,000). I have sent these quotes to the dealer but they insist that its mandatory to take insurance from the dealer and its a mandate from ford India. Below is the calculation for registration and LBT I am going to register the car in Thane District , Maharashtra where I have to pay Octroi or LBT at 5% and 9% registration charges. Ex-show room price Thane without Octroi/LBT : 866,290 (As per Ford pricelist) Dealer quoted : 869790 Actual Difference : 3500 Octroi/LBT at 5% : (869790 * 5)/100 = 43,490 Ex-show room price Thane with Octroi/LBT : 869790 + 43,490 = 913280 Dealer quoted : 9,19716 Difference : 6436 Registration Charges at 9% : (913280 * 9)/100 =82195.2 Dealer quoted : 89,274 Difference : 7079 Total difference on reg/lbt : 17015 Dealers Insurance : 35,000 Actual market price for insurance : around 19000 Difference : 15000 So dealer is forcing me to shell out around Rs 35,000 extra.to the actual amount. I had written this issue in detail to Ford India and they have registered my complaint under Concern number[protected]. Then they asked me for proof for what ever I have explained assuring me that they will check with the dealer. I have sent the dealers price list and invoice soft copy as proof. but Ford india has not given any response to me even after multiple inquiries. Can you kindly look in to this issue. Regards Prem Pillai