[Resolved] Ford India Pvt Ltd — Related to AC cooling coil

prashant.shedge

from Nawanshahr, Punjab

Address:

Mumbai Suburban, Maharashtra

This is regarding a complaint for My two and half yr old Ford Fiesta Diesel , Reg no. MH43 8543 .

For the past one week i observed slow down in the cooling of car AC which completely stopped working after a week. I reached SC ford - Malad, Mumbai for checking the fault.

I was told by the service advisor that it is due to the gas leakage. I asked for the estimate which came to be after i left my vehicle in their service centre.

Estimate was given to me for replacing the AC cooling coil, cost of gas which was approx. Rs. 12000??

I was shocked by this. How can a car which is just 2 and half yr old can have damaged cooling coil ? As i have all my friends driving different cars never had this problem even after driving for more than 4 to 6 years also..... I was also told that it is the life of coil due to which it has to be replaced?? how can ford put such short lived cooling coils in their cars life ford fiesta?? ( If this is a genuine reason given to me by the service centre for the non working of AC)

I have been driving different cars for past ten years beore i bought ford fiesta and never faced this issue with any other car which i drove for more than 3 to 4 years....

I am waiting for a genuine reply to this and a solution....

I have already paid huge amounts in the past two services on my car.

Regards

Prashant Shedge
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ankur2k11

hi, 1st of all i would say always purchase a car which spare parts are less costly, i am working in automobile OEM since past 14 years and believe me for each OEM after market business (spare parts sale in open market to end customers like us) is one of the most earning business and every company is doing on an average approx 15 crores business from this segment and this business is operated in each company by just 3-4 manpower
2nd part NO OEM make any part inhouse except 5C( crank shaft, cam shaft, connecting rod, cylinder block, cylinder head)and these parts we rarely face any replacement in product life, rest all parts were purchased by OEM's from their suppliers, and few OEM's not even make above 5C,
so we must understand that purchasing a part from a dealership by stating that it is a OEM part is totally wrong
3rd and very important aspect which comes in mind to a common person from above written line that ultimately it is a part which is coming to dealership from OEM and it is their responsibility, now my dear friends pls be noted that any part which is fitted in your product after use it has no warranty (you never get any warranty card for replaced part ) although due to huge margins some time dealer may replace your part (that to on some charges basis which he claims from OEM, but not everytime 10 times out of 100 only)

and 2nd part comes for quality of product
believe me friends the product which you purchased as spare parts from market/dealership is not as good quality as it is fitted in 1st time in vehicle, why...i will explain in every OEM there is a system that at the time of any part that part is inspected at sample basis not 100 % parts and on base of sample (which is generally 5 parts in one lot and one lot could happen from[protected] rest all parts will be sent in stores without any inspection, and for spare parts which is sent in after market in lot if OEM's it comes from supplier directly packed in aftermarket packing with brand name and send in spare parts division (WITHOUT ANY INSPECTION) and we get without inspected part and worst thing in this system is that this is known to supplier also and lot of time supplier sent his rejected parts which may be not having any issue in fitment but at part of performance it will going to effect you o[censored]r vehicle so believe me after market spare parts is having poor quality,

now question comes what to do then,
better to go at local workshop and let him repair your vehicle you will save good money/time and better service each time and if you know supplier of OEM for any part it is better to fit that brand part in your vehicle, i know this line everyone will not understand but i will explain it with a example
for example AC in all car OEM's there are 2 major suppliers for AC 1-Denso, 2-Banco they both are authorised suppliers for all OEM's (few other also might happen but these are major kings) just go in market and ask these brands and handover it to local mechanic and your work will be more better and you are going to get better quality product as compare to OEM, i will tell why, because these brands who is selling their product in market and competing with OEM product (which means indirectly with their own product, they never send bad quality product in market by their own brand name)

and also believe me you will find up to 30-50% price reduction in spare part cost itself

for example in 2 wheelers if we have to replace a set of Brake shoe of both wheels of ho*da acti*a u will have to pay approx 450 rs in dealership (labour charges extra) but if you buy Ask automotive brand name product from market (they are authorsed suppliers for all 2 wheeler OEM's for brake shoe, you will have to pay approx 300 rs only so 150 saving, with same company make product and better quality product ...so think 10 times before going to replace any part at dealership

Mahesh Sarathi

I bought my ford figo vehicle in 2011. I faced cooling coil problem 4 times till now. Each time i paid bills up to 10K. Now I am facing again and they are telling the bills around 18k. They wanted me to replace cooling coil, expansion valve and hose. Very pathetic quality they produce. I take my car regularly for service and never met any accidents. Till now i would have spent around 60K for this AC related problem itself.