[Resolved] Fortune Ford — Service

ajaip23

from Mumbai, Maharashtra

Address:

Rangareddy, Andhra Pradesh

Dear Sir,
1. Given vehicle AP11AG 4844 for service on 14-Apr-2010 and they agreed to deliver it on 15-Apr-2010 to Fortune Ford, Sanat Nagar, Hyderabad
2. The main problem told was to rectifiy the problem of pickup in A/C
3. After road test they asked to change clutch plates agreed and changed it
4. They delivered the vehicle on 19-Apr-2010, late evening. As they were in hurry, I have paid bills (Rs 15000+) and took the vehicle. The main problem for which I gave it to service was not rectified - pickup was drastically getting down with A/C.
5. I gave vehicle back to Mr. Anudeep and on 23-Apr-2010, they have not even found the root cause of the issue.
6. They gave the vehicle by rectifiying the problem after another Rs 5000+ bill
7. Again the next week my vehicle A/C was not working fine and I went to the service centre again and they said coolent is leaking and so have to change some part and charged me Rs 6000 +
8. Again after that I took my vehicle to Basar and while returning it got puncher for four times because of wheel alignment/ suspension problems and I left my vehicle in between as I was with my family (my kid is just 2 years) and I should thank God for getting returned home safely. I have changed all the tyres but still my vehicle is getting dragged to left side. When I asked to pickup my vehicle, he is saying troubles from the beginning.
9. On Wednesday(09-Jun-2010), my vehicle got delivered with a payment of Rs 26,300/- (saying it is in perfect condition).
10. I gave my vehicle back to the showroom on Friday (11-Jun-2010) as there is some noise coming in the front. Again there are saying some problem in some parts and it will cost me around Rs 8000/- and again there is a leakage in coolent oil.

One can reach me @ +91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kumar sadala

from Hyderabad, Telangana

dear manager of fortune ford sanath nagar hyderabad show room this is very angry compliant of your regular customer . last time i replaced my car spare parts like shock absorbs, radiator fan, other some small parts of bill 25000 approx . with in 1week the sound come start and i asked your team boy mr.shiva instead of recognized problem on shock absorbs they are told the problem arises from other and the boy make to believe me if suppose i believe your boy mr.shiva words, what is my affairs, to arises this problem i stoped my work and came to your work shop every time told mistake problem and i called much time every time bad in response i have approval of out side mechanic, so please take my words serious and please call me back as soon as possible, and you will definitely pay Compensation
THANKING YOU..
NAME : KUMAR SADALA
PHONE : [protected]

nikhil96

from Hyderabad, Telangana

the people of fortune ford servicing center have no correct response from them...recently i experienced that when i approached speed breaker i noticed that right shock absorber is not working and my drastically pulling right side so i took my car to sanat nagar, hyderabad for rectifying the problem, after road test service advisor, told that your right shock Absorber was bent and it will not cover under warranty...then i replied positively and asked how much it will cost, he told that it will be some 1500 approx.then i agreed to pay...after that i call ford india customer care for this problem they replied positively and it as covered under warranty...the problem is now my car is again pulling right side and i feel that the shock absorber which they have replaced whose height is not equal to left shock absorber...i felt really sad for this...