Comments
Furniture Bazaar — Non-Delivery of items.
Inspite of making full payment,I am yet to receive the funiture items vide advance receipt no.[protected] dated 14.04.2011.The items were to be delivered at the "Genexx Valley" near Joka,Behala within 6.30 p.m. on 14.05.2011.However after waiting till 7pm, called up the showroom and found that the same will positively be delivered by 8.30pm as there had been a vehicle breakdown. Inspite of waiting till 9.15pm, no calls were received regarding the delivery. By that time the showroom had closed and the person I was co-ordinating with had conveniently switched-off his mobile. We left the flat at Genexx Valley to return home disappointed.Today on contacting the showroom was told that the items would be delivered on 21/5/11, but for the assembling, I would have to go another day to my property, as delivery & assembling does not take place the same day.
I had requested the concerned person, that if the delivery & assembling can take place on 21/5/11, i.e the same day, it will spare me the trouble of going to the property, about 25 kms from my place twice. However I was bluntly refused of this request. I am terribly disappointed by the customer service of 'Furniture Bazaar' and would definitely not recommend my friends or relatives to buy any item from this outlet.
I am yet to get any confirmation from the outlet since morning. Now with full payment made, I do not have any option but to abide by their terms and conditions, since as no refund of payment would be made as also confirmed by the executive of the showroom.
Thanking you,
Sutapa Sarkar
Email: sutapa.[protected]@yahoo.in
What I would suggest doing with your complaint is to file a complaint with your states Attorney General's Office and also file a complain with your local BBB.