I had place an on line order (Order ID: [protected]) to Futre Bazaar for Memory Foam Pillow. The item was delivered to me by company's courier services on 9th Nov.2011. However, to my shock and dismay I noticed that there was no cash memo or any invoice accompanied with the consignment. Courier guys told me arraogently that it must have been misplaced and I have to accept the goods as it is which I refused to do.When I insisted on Ivoice, they again showed me all their arrogence and told me that there must be another invoice copy inside the box, but I cannot open the box unless I make the cash payment. I found this highly irregular and told them to open the box and show me the invoice copy and I shall make the payment. Both guys started talking in high tone and in rowdy manner and took the goods back without expressing any regrets for misplacing the courier copy of the invoice. While leaving the house they also used very abusive language not worth quoting here.
I brought this to the notice of thir customer support through a telphone call and am waiting for their action. But I requested your office to take up the matter with this company and ask them to improve their services and particularly behaviour of their couriers who visit your premises. You may also request the company to deliver the item with proper invoice copy so that I can accept the consignment. Was this information helpful? | 
This is with reference to your order number [protected] for "Memory Foam Pillow".
I am extremely sorry for the inconvenience caused to you due to the misbehavior of the courier person at the time of delivery.
Let me confirm that customer satisfaction is our primary objective and it is of great concern to us incase our customers are unhappy with the services provided. I hence have forwarded the details to the logistic partners to make sure such inconvenience is not repeated in future.
Further, to our discussion, I thank you for confirming that the courier partners have re-attempted the delivery of the product along with the invoice and the same has been received by you. Hope the product is found as your expectation.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate and hence I once again apologize for the inconvenience caused to you in this regard and hope this matter will not prejudice your view of shopping online with us.
Best Regards,
Aditya Pathak
Team Customer Support