[Resolved] Future Group — False misleading Advertisement | |||
I had been to Central Mall on Marathalli Road in Bangalore and made a purchase of four thousand something , Ipaid the full amount after which I was given this Gift voucher saying if I made a purchase of 2000 Rupees between 1st January 2013 and 31st Jan 2013 I can reedeem rupees 500.which i feel is misleading and luring gulliable customers to buy unnecessarily within a certain period. I unfortunately could not find the voucher at the time of my next purchase of 2000 but the next day when i took the voucher to them with my bill and card details proving i rightly owned thevoucher they refused saying that it was only during billing of the purchase they could deduct in that bill and not any other time and I should make a purchase of 2000 again to get it reedemed , I requested them to reedem it as though I had it in my purse i was not able to get it at that point of time when I asked for the email id of manager they said it was Future Group. As per the MRTP Act this is a misleading advertisement used as a bait to make customers do unnecessarly shopping and the amount stated as free is actually deducted on a next purchase of a fixed amount within a fixed period Was this information helpful? | |||
Complaint marked as Resolved
The Company has tried twice to get in touch with me, which I have noticed on logging into my account, I thank them for that, It was not question of 500 deduction, However my aim was to inform that it is a misleading advertisement and should not be done by any company.
I realised that it was a gimmic to make customers do more purchasing when they refused to reedem the 500 rupees even on next day on producing my receipt and bills and voucher which I could not find in my purse at the time of purchase ( as in accordance to what was told to me by cashier that it was company policy) so getting back 500 will not solve the larger issue of misleading advertisements.
I still thank the company for trying to contact me to solve the problem
Thank You Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Puja,
Just a reminder that we are yet to receive any response from your end.
Regards,
Priya.
Future Group Care.
Just a reminder that we are yet to receive any response from your end.
Regards,
Priya.
Future Group Care.
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group. I am Priya. We regret the inconvenience caused. Kindly write back to us at [protected]@futuregroup.in along with your contact details, invoice details, voucher details and reference ID-10125. We will get back to you soon.
Regards,
Priya.
Future Group Care.