[Resolved]  Future Value Retail / Koryo, Kmc 2323 — Non compliance of terms and conditions

Address:

Lucknow, Uttar Pradesh

Sir,

I purchased MW oven "KMC 2323" from Big Bazaar, phoenix, UPAL Mall, CP-Sector-B, LDA Colony, Near Hotel Picadelly Alambagh on 23 Jul 2012 at 11:34 AM against TRANS No "39605", Item Code: "[protected]". I have been assured by the salesman "Mr Anand" that the appliance would be installed with demonstration by their representative at residence within 24-48hrs of purchase of the appliance. However, in spite of several telephone calls to the salesman "Mr Anand" on his mobile no "[protected]" and their helpline no "[protected]" no action has yet been taken by the concerned company. It appears that they are not concerned about the customer service which is also against their "Terms and Conditions" as explained to the customer at the time of purchase. This implies cheating/fraud and mistrust by the company to the consumer. I am not able to use the product till date in spite of making full payment. This also implies harassment and mental torture to the consumer.

You are requested to take stern action against the company and instruct company to pay compensation for the mental agony and torture caused to the buyer