[Resolved]  Futurebazaar — Samsung ES28 Digital Camera - Useless & Fraud Product

Address:

Mumbai City, Maharashtra

Hi,

Invoice : [protected]
I am not sure atleast if you are the correct person or you too will shun on the responsibilities like how others in BB did.

I had unfortunately purchased the subject product from your website on July 16, 2012 and it got delivered to me yesterday late evening.

When I opened the box, the camera was fully scratched and looked like a used piece. Also, the box wasnt sealed. It was supposed to be for my colleague who is getting married in the next couple of days. Imagine had I given him the camera without checking.

I called the future bazaar helpline number this morning & spoke to one Ms. Shama. She asked me to send the pics of the camera or courier it back to Mumbai which i clearly denied doing. Next option she gave me was to visit the nearby BB and meet the Customer Service desk person.

And here is the trauma I went thru there :

Person 1 : I met a girl there. No details were asked what the product was nor the reason why I am returning the product. She started writing a slip and requested for my name & contact number. I asked her to call the right person and she called the Supervisor - Customer care desk.
Person 2 : Supervisor - Customer care desk. He dint know about the electronic items and called the camera selling desk guy (Prakash).
Person 3 : 1st that guy said he is not the right person as this camera was bought online and when I scolded him for making me run from one corner to other, he agreed to have a look at the camera. To my surprise when he was trying to switch on the camera, it dint switch on.
Person 4 : Another Manager(not sure of the name) was called as Mr. Prakash couldnt help me with any solution. This Manager said he is not the right person and I might have to wait for another 1 hour to meet the electronics department Manager (Mr.Vikas).
Person 5 : Vikas spoke to me over the phone immediately and told he would help me out immediately and requested for 5 mins to callback and he never bothered to callback. When I called him back, he also couldnt help me immediately. I forced Vikas to share his Manager number and he gave me Mr. Kumerasan contact details ([protected] & [protected])
Person 6 : Kumerasan also was helpless and couldnt help me.
Person 7 : Another Manager called me (not sure of the name ) from the mobile number [protected] and told me he would help me with the solution. He provided me with a very funny resolution like : "Madam !! I shall surely help you. All you have to do is call the futurebazaar helpline number [protected] and they would be helping me". I told him I wont be able to call anyone and insisted for a clalback from Futurebazaar which I am yet to receive.

From security till the Person 7, everyone were telling that we need to send the camera back to Mumbai and they shall help me back as it was supposed to be their so called policy. Fine, I do agree every company has its own policies which needs to be followed. But, let me ask, dont you guys have a policy to send a fresh stock instead of sending an useless & dummy camera??????? Is that not against your policy and is actually a fraudulent thing.

Now I am been left with no other option except to buy another gift. Atleast, if you guys are really serious about serving the customers or care for them, do take up this case seriously and ensure customer satisfaction and STOP fradulant things.

From a very very unhappy & dissatisfied customer
Deepa Sitlani