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Complaints
1029
Pending
243
Resolved
380
View all 1029 Gati-KWE reviews & complaints
+91 40 2784 4284 [Head Office]
+91 71 2272 9928 [Customer Care]
+91 40 7120 4284 [Head Office]
Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
View all Gati-KWE contact information
Right from the very beginning I vave been having problems with the courier service that the courierguy delivers.
They always arive late to collect the goods, or sometimes even the next day, with a proper explanation, When I query their poor courier service peformance, they pass the buck on to the courierguy franchise driver.
When I tell them that the courierguy is the parent company and must insure that goods are picked up on time as promised by them, they say "NO".The Courierguy franchisee is responsible for his area.When I speak to the courierguy franchisee (I see him all the time when he comes to pickup)
about the late pickups, He says he is doing his best to collect on time, buy the courier guy will instruct him on who to pick up from first.
I inform him that he is the courierguy franchisee for this area, and he is responsible for on time collection and deliveries.He says that he realizes that, but the courierguy retains absolute control of all areas, through their franchise agreement.He has paid hundreds of thousands for his courier guy franchise for this area, and he has no say to improve the performance in his area, because the courierguy calls all the shots, and he is basically a driver that is used by the courier guy and not a real courierguy franchisee.
I asked him why did he spend so much money buying the courierguy franchise?He said that the courierguy painted such a rosy picture of the courierguy franchise, that he was taken in by it, and it was the biggest mistake that he made, and cannot wait to sell his franchise and get out.
It then struck me that I was also taken in by their fancy brochure, bragging about how wonderful and efficient they are and The Courier Guy is trusted, recognised and the fastest growing courier company in South Africa. WHAT A LOAD OF HOGWASH.
Its time for me to find a more reliable and trustworthy courier service, thats not the likes of the courier guy.