[Resolved] Gati — Late Delivery and Lame excuse

sourjyaguha

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

I had a shipment of 18 packages sent by Gati from Asansol, West Bengal to BTM layout , Bangalore , Karnataka for Chhandita Guha with docket no::[protected].

I was assured of assured delivey date of 18th Apr 2011. It did not reach my place on the given time. On being called at their customer care and waiting for an awful long time to respond, the Gati people came up with an excuse that they couldn't because they couldn't get through to my phone.

On checking with the online(internet) tracking system of Gati, it showed 'Out for Delivery' since 9am which is again a clean BLUFF..The page also shows that the goods were delivered at the 'Bangalore South' at 0829 hours on the 18th Apr 2011 . They never went out to deliver. Now i fear for my packages with such irresponsible behaviour on Gati's behalf..

This kind of horrible negligent service is totally unacceptable from a reputed organization like Gati.
I wish i had a way to sue them for the inconvenience they caused me.

Hope the needful is done.

Thanks.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

arjunb4

from Ernakulam, Kerala

I have a similar experience

Consignment from Punjab to Cochin with Docket number[protected] was assured to be delivered on 17/8/2012, but till date (31/8/2012) i haven't received the consignments. Through consignment tracking i could find that consignment has reached Cochin on 22/8/2012, four days after the assured delivery date. When i contacted them over phone i got some lame excuse for being late and promised new delivery date. Till now the consignment is not delivered. This is the 3rd time delay is happening. Every time when i contact customer care and they are not taking the situation seriously.

Don't know why they are giving false commitments.