[Resolved]  Gati Courier Services — CONSIGNMENT DAMAGED - NO ACCOUNTABILITY - NOT BEING RRPLACED/REPAID FOR THE DAMAGE

Hi.
Writing this mail post hearing that this is the best Customer Compaints Redressal Forum.

I am an international traveller on frequent corporate visits.
A brand new BIG SIZED TROLLEY has been severely damaged en-route to Pune from Kolkata.
It is neither been surveyed nor being replaced or repaid for the loss.

I lodged the comlaint within an hour it ws delivered and just post the delivery guy rushed out of my house taking my signature for the dlivery.

Regards,
Manjit Nandi
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PS: I am lodging the complaint out of sheer frustration. I am due for an international travel all too soon. If someone can help me expedite and the loss be repaid.


Below is the mail i wrote to GATI courier services:
______________________________________________

-----Original Message-----
From: Manjit Nandi [mailto:m.[protected]@zensar.in]
Sent: Tuesday, March 02, 2010 9:42 AM
To: '[protected]@gati.com'
Cc: 'nandi.[protected]@gmail.com'; 'Manjit Nandi'
Subject: URGENT COMPLAINT : DOCEKT NUMBER :[protected] ; COMPLAINT NUMBER : 10403767

Hi Victor,

Please treat this as VERY URGENT !

I have booked my luggages ( 2 brand new big size trolleys, I carton) to be transferred from Kolkata to Pune.
They were delivered in my house at Aundh, Pune on 11th Feburary, 2010 by delivery man in the name of: NIKAM (Gati Pune, Aundh Division - [protected])

Just 20 mins post when the delivery man left, I noticed that one of my trolleys has been severely damaged. ( A big Hole + several Scratches ) PFA pics of the trolley.

I immediately brought this to the notice of the customer care and lodged the complaint.(witin 48 hrs as per rules)

Details are as follows:

GATI DOCEKT NUMBER :[protected]
DELIVERY : Kolkata (Santragachi) to Pune (Aundh)
COMPLAINT NUMBER : 10403767

None from the GATI corporate division has bothered to visit and have a look. Instead of that, they have sighted me some unreasonable logic/statements and said that the damaged trolley can’t be replaced.

Please treat this as urgent and make all arrangements so that the trolley is replaced soon.
I just can’t accept the misdemeanor, the callous attitude and the severe damage to my luggage.

I travel internationally and often so. I am due for a travel soon as well.

Expedite the process.

Regards,
Manjit Nandi
+[protected]
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