[Resolved]  Gati — Non Delivery of Goods & Documents

Address:

North 24 Parganas, West Bengal

My shipment was sent by me on 29th Sept'10 at 11am & I was assured that my shipment would be delivered on Friday 1st Oct'10.I checked the GATI website to track my shipment & found that my goods had indeed reached Bhopal(destination) on 1st Oct'10 at 11:46am,however no attempts were made to deliver the goods the same day,knowing well that 2nd & 3rd Oct'10 would be holidays.I even called on 2nd Oct'10 to report the issue with the Customer Service at the 1-[protected] mentioned in the website & the agent was very blatant & rude in his behaviour.He rather asked me to visit the GATI office from where I had send the goods.On 4th Oct'10,I checked the status on the website & found that my goods were still lying in the GATI warehouse & was not delivered to the Bhopal address.4th Oct'10 is the assured delivery date according to the website status.I then spoke to Neha & Mallika(Customer Service Representative of GATI) & they took the complaint & assured me that they would arrange for an urgent delivery by evening of 4th Oct'10.However untill 6:30pm today (4th Oct),the shipment has still not been picked up from your Bhopal Godown & delivered to my Bhopal Address.I then called the GATI Office Bhopal's phone # & was told that their courier services in Bhopal have been discontinued from 1st Oct'10 & that they would try to deliver my goods by Tuesday 5th Oct'10.This person at the Bhopal Office was absolutely useless,non-helpful & disconnected the call abruptly on my face. The tracking #s for my shipments are as follows:[protected] &[protected]
My complaint numbers raised through the customer service are 10756355 & 10756392.
Also when i wanted to check the complaint status on GATI's website,it would not show any details at all.
Please help as this is very upsetting & annoying as GATI didn't inform me about their discontinued service in Bhopal at any point in time during this entire period,except at 6:50pm on 4th Oct'10,when i called their Bhopal Office.This is ridiculous & calls for stringent action against the company which claims to be the best in logistics across Asia.
I do have screen shots of my Shipment Status & Complaints Status though GATI's official website,however I wasn't able to attach them here as the photo size was more than 2 MB.