[Resolved]  Gati Ltd — demurrage charged wrongly

Address:

Maharashtra

Dear Sir,
We have received consignment from our supplier from Noida sent on 12th of october 2010 on 19th of october 2010 by GATI by docket no[protected]. The docket copy says topay amount as Rs 727=00. where as we were charged Rs 1003=00,

On contacting GATI, we were told that the balance amount is towards damurages & second attempt charges, where as the material was lying in their godown for so many days and our office was closed. Our office opens at 10.45 Am and closes at 8 PM six days of the week.

where as they have not attempted for delivery until we started making enquiries for delivery & their website tracking details says;- the material has reached in nagpur on 15th oct & showed out for delivery till 19th oct & REDIRECTED TO NEW DESTINATION on 18th for which we have not received any call from their office also they claim FREE WAREHOUSING FACILITY AS PER CONTRACT what does that mean?(http://www.gati.com/single_dkt_track_int.jsp)as mentioned in the tracking details of their link in website

The details of the communication are as follows:-
their staff on tel no [protected] was contacted by us on 18th Morning and we were told that the material was out for delivery, by evening we called again and were told that the concerned person who has taken the material for delivery may be contacted directly on 37 (last digits ) we tried calling on 37, 32, 36 but no body responded with any clue about the parcel. The tel no 37 was ringing and was not picked for reasons known to the dispatch boy ( Mr Prabhakar salve as per the lady on 25 ).

Anyway now that we have made the payment their staff on 25 ( now picked up by some male ) says nothing can be done we should have called before making payment. that's very funny.

I think there are better ways of making money instead of making fool of common men.

If they feel Rs 727=00 was not enough than they should have increased the rates and charged instead of charging for damurages and second attempt charge( what a joke ).

In 2006 also same thing had happened and we were charged demurages without any reason and then their company issued a apology letter, which its now clear has made no effect on their working & attitude.

Its we who are fools who end up using their useless service of ....DURGATI

we also know no body will bother to reply as has happened when we called [protected] customer care no and asked the operator to transfer the call to some one responsible but as expected there was none, every one was busy in meeting but nobody bothered to look into our grievances.

kindly requested to look into the matter & do something so that we common men's money & interest is protected from such 420 companies/organisations

If we does not get any response from consumer affairs dept & the concerned company, we will be left with only one option to take legal course & file a complaint in consumer complaint dept of nagpur civil lines & lodge a case of 420 & get legal notice for the miscreants & misdeeds of the company.

Regards,
Swaroop Biswas
For
Cables & Wireless Co
Nagpur

Note:-find attached copy of complaint filed in consumer affairs forum with compaint id details.