[Resolved]  General Motors — Stay Away from them Service sucks and no Parts Available

Hi Everyone

My vehicle is now at Kropex, One of GM's new dealers in Bangalore, I gave the vehicle to get the alloy wheels, knuckle arm and bearing to be replaced. The vehicle was delivered on the 4th of May, 2009. And today is the 15th of May, 2009. My vehicle is not yet ready. And I have lost the trust in getting the vehicle on time according to my needs and requirements. PLEASE think twice of this. You buy a vehicle and you're unable to use it especially after paying huge amount for luxury and comfort. You're not even given another car nor an alternative for basic requirements and moreover your plans and time being ruined due to wrong commitments. There is no pro-active cutomer service from their end, it's rather passive. I have to call them every day...the after sales manager here had given them the option of giving me another car till i get the my car on road, however the dealer does not wanna give a car. Don't know why. Overall I'm very disappointed. Not only this i have a vehicle history sheet from the dealer where i bought this car from which actually shows that RS. 1, 77, 000 parts worth have been changed on my vehicle. Anyways. That is good one way that i have the data with me, but see from another angle a new car, so many negative experiences. Even if I'd to change a lot of parts and i had to take the vehicle for service many times it would not have been a problem if they'd taken good care of me, considering the end user's family needs etc and providing excellent service. They should first know for what do people buy B segment cars for private use...I have nothing more to say as it's getting hopeless day by day...rather they are not bothered. Stay Away if there is a compaint for the car then your time, money and peace of mind is royally screwed. It's publics choice now. There is no goodness