[Resolved]  General Motors Chevrolet - Optra Magnum — Not Attending to Service

Address:

Mumbai Suburban, Maharashtra

I bought a Chevrolet Optra Magnum LT (Top Most Version) in Year 2008. I bought this from Ashtvinayak Motors Malad. Iwas happy with the sales approach because the General Manager of the dealership himself took interest of my case. My car was on CPCU (dont know the full form but is a Cashless servicing offer up to 45000 Kms). However, my car from a servicing perspective was dealt with very ignorantly and pathetically. My car was never washed when taken for servicing. However the bigger issue is as follows: My car has ABS (Anti Brakes Skid) facility. If the ABS signage shows on the dahsboard, means problem with the brake. For 1.5 years, the signage showed for a while after switiching on the car but then goes away. However, I always suspected some problem with the brakes because when I apply the brake, they make huge noise of hitting somewhere inside and a rattling noise is also made. The problem persisted and now the brakes dont apply at and they rattle against something. I was scared because brakes werent applying and ABS sign was constantly on. I gave my car as usual at their Jogeshwari workshop. They kept my car for 3-4 days and returned it and the ABS sign went away. But a month later, the problem has started again. This time I am tired of the numerous follow ups and the number of calls I make to these people who dont accpet my car because they have a load. In fact lot of my friends who have a bought a car with them, have similar issues. I have been told by their ex employees as well that their servicing is pathetic and they dont really care about the customer issues. I have a family and in rains in Mumbai, my cars have given way on the brakes inspite of trying to make myself heard on deaf ears. I am going write to GM India CEO but need your help. I bought this car with a dream but I have been treated very shabbily. My name is Sujit Paul and my contact number is [protected]. Please also help me reach this complaint to Mr Karl Slym who head GM for India.