[Resolved]  General Motors Chevrolet Rsa Motors Panchkula — DEFECTIVE CAR

Address:

Chandigarh, Chandigarh

This is a True Happening
Cheverolet Cars (united states) is one of the most admired car companies.I have been a customer of Chevy in United States for sometime now and appreciate the good customer service However here in india had a very very bad experience which makes me think are the Company Overseas really are concerned whats happening around.Well here is something for the starters.
Wife of An officer n a Galantry Awardee of 1971 war Late Wg.Cdr R.C Bedi,I Rita Bedi is fighting for justice.Hope someone might hear her.On 11th oct 2010 we took a Chevrolet Beat (LT) Red Colour Car from RSA Motors,68 Industrail area Panchkula.The cost of the car told to us was 378000/- and accordingly we had made a demand draft for the some and gave cash partially and went personally to Ambala depot to deposit hence take the delivery of the car.
SAD FIRST EXPERIENCE
Mr Ritesh an Exective of RSA Motors was there when we had everything done however this is the first bad experience we had.The company asked us to pay extra 5000 cash for metalic colour which was never told to us and and extra 15000 cash for assosries put by them without our knowledge.As we refused to do that we had no choice as the smart company people first had already presented with the bill and insurance.Being a house wife alone i agreed to pay the amount for which i was later in the evening given a recepit made on Word application and without any company seal.The car was delivered.Later in the evening when i contacted my friends all told me to check with the company for extra payment given.To my surprise when contacted Mr.Ritesh he came home and personally begged not to tell company about this as his job will be on stake n that he will provide will original recipts.He till Date never showed up.

SAD SECOND EXPERIENCE
Within 3 Months the car started giving trouble.While Driving home the car suddenly stoped and would not start again.On calling Cheverollet no one came forward for almost 2 Days.After almost breaking down in tears when finally contacted the break down service.they insisted to get the car towed and get it to the repair shop as they did not have any crane service.we had to do all by ourself n even paid for something company is at fault.all bills are still with me.The company Service advisor n Works manager Mr Shashi had no idea what happened with the car even after hours of inspection.Finally they had to make an international call to find out what has gone wrong.Now the complete car was opened as there was a Manufacturing Fault of some wire/s.Later to my surprise they asked me for charges of labour.Heights of cheating and manuplation is what Chevy RSA dealers are here.

RECENT SAD ONGOING THIRD EXPERIENCE

After the service of the car while driving the AXEL part Tie Rod of the wheel broke,which is RISK TO LIFE WHILE DRIVING. The car going even at 40kmph can turn or roll over killing all instantly or indulge in an accident risk of life to others.This is a part we are talking about cannot be broken by itself.It is an manufacturing fault of Cheverolet India.When contacted the head office they kept on transfering the call one department to another.It was 9.30 am in the morning and till 1 pm afternoon sameday no one could come directly from the company on the phone.Finally we had the same Works manager on Phone n says we are having a lunch break so no one is available.PLease contact the head office or customer care or you can get the car towed and get it to repair shop.That was the end of the road for us.After calling the owner/CEO of RSA MotORs finally two people showed up and after inspecting told us this was an manufacturing fault from the back n they are also in a fix as the company/cars are not worth buying.One of them satpal singh even said nothing will happen here and no one will listen.the works manager came just for 5 mins and went back saying 'we have to take it to the company open the car enitrely n see if it can be fixed or if we have the necessary part'.

Its a shame and i have no words for the the company were the workers are against their own.Chevrolet is a good company in u.s and we have a many cars of the company in united states however in india this is what happening.i have paid for the car from own hard earned money working round the clock to protect and gaurd the very people who are today cheating us.Cheverolet RSA Dealers are the worst dealers and more worst people to deal with.
Now i have decided if the company is not ready to return either our entire money invested or a brand new car i Rita bedi will not give up until something is done about it.If this can happen with me it WILL happen with you all.If Chevrolet thinks we can be played with they thought wrong and messed up with the wrong people.Even if today i have to move to the court i will as i have full faith in our legal system here in India.I have all the documents n conversations details of the company hence i would now approach the company one last time.
MY CAR DETAILS :
Owner : Rita Bedi w/o Wg.Cdr R.C Bedi
H.No. 1071,Sector 11,Panchkula,Haryana-134109.
Mobile No. [protected]
Make : General Motors India Ltd
Model Name : Beat LT Petrol
Car Registered No. HR 03L 7907

Purchased from : RSA MOTORS, plot no.68 industrail area phase 1 panchkula haryana phone :[protected] workshop :[protected]

Delivery Date : 11/10/2010
VIN : MA6BF482FAT020845
Engine No. : B12D1182372KC3