Girias, Coimbatore — Worst after sales response

 
15 Reviews
India
 Preethy
This is one of the worst dealers in Coimbatore for consumer electornics as far as after sales is concerned.
These people treat the customer respectfully only till they sell the product. Once it is sold, they dont even care to talk/listen to the customer.
We had got a new washing machine from this dealer. The new one did not run!!! The company person asked us to contact Girias and get a replacement as the product had some manufacturing defects. We contacted Girias, they said they dont have stock and it will take one week. After 15 days also, the response was same. They said it will take 10 days more.
So we had to buy a higher version of the product, paying more money. Then they said, they have to cancel their previous bill and give a new bill to us. We said OK. they said due to Audit purpose, they want the new bill back, and they said they will courier it to us.
But they did not. We called back once in 2 days for a month. Everytime they say it will reach us in another day. But till a month and half it did not.
Finally we went to the shop directly. The Manager there, one Mr.Gopal, the irresponsible manager, says it is not his problem to give us the bill. He says, he has lot of work. He cannot take up our problem and give us OUR bill soon. He asked us to come back after 2 hours. As if no one else have work!! We said we will wait and take. We had gone to get the bill taking permission from our office. We said so. Then also he was not taking up our obligation. After one and half hours of struggle we finally got it after fighting with another person, but, they did not give us the original bill. They gave only the copy!!! We should have got the original bill on purchasing the product. They took it back and they say we had lost it! The auto driver who delivered the machine knows it all, as he was the person who took both the old and new bill with him back.

Is it our problem that the machine did not work?????
Did we forget about the bill and barge in all of a sudden to these people asking for it????
After selling the product, don't they have to responsibility to give the bill?????
Without the bill, if something happens to this new product what will we do??

If your product is working fine, then no problem. If your product has some defects then you are gone. You will have to fight to get a replacement/service from the dealer, as if you have done the mistake.

There are so many other dealers who can give good response!!
Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

Hi,

I just wrote a big complaint against Girias chennai, becoz of all the errors and agony caused to us.

They just promise everything is going to be great, but at the end, nothing seems to be even right.

I agree with you whole heartedly... I will never trust them ever !!!

Thanks for sharing.

-Vasanth Benjamin
Hi
i dont agree to both of you, i have been a regular customer for girias from last 7 years, The service what they provide to there customer is best in the market, what ever promise they made to me was kept,

so at no cost i agree to both of you,

i and my friends have been buying from girias and we will do so in future

Thanks

Ajay Rao
coimbatore
Hi, i very much agree to the complaint towards Girias.
infact i am also going to post my complain soon.

very bad after sales service
One of the worst service i have ever seen in consumer history..Store - GIRIAS - CHENNAI
This is with respect to the experience i had in purchasing a new TV from their recently opened showroom in Mahalingapuram. Salesman and manager were so courteous to get the billing done on the day of opening. The delivery date for my consignment was on Sunday and till now they donot have the botheration to call back and tell it is getting delayed. First of all no one picks up the given contact number.. Finally i managed one time to get hold of the customer service person who was more than happy to transfer to delivery agent. The delivery guy informed me that they donot know when the stock will come and hence difficult to let me know the delivery date.. Once again called up (this time lucky that i got the customer service person within 10 tries) the service center and asked for speaking to manager. Which they refused and told me the TV might reach after two days!! Wah!! I curse that very day which made me to go to this worst shop!! I paid my valuable money to upgrade into a TV which i was longing for and i am being made to run like this.. Donot dare ever to step into their store..!!!
They are not only bad in After sales, but they don't greet a customer walking in too. I visited Coimbatore Showrrom yesterday only. I expirienced the worst service. I went to BEA for my purchase then. A compnay with such a poor customer service will never grow. I pity the owners. Mr. Owner of the company kindly check on your sales men..else you'll lose your business & name. Your sales men are interested in watching the TV there but not greeting the customer.
No Doubt. Not onlly Girias...there are many other stores where you will find that the salesman not only greet the customer but also dont care if the customer walks in. If you say that you are not happy with the service and you are not going to buy from here...the flat answer " Seringa". Pity

After sales service ?? whats that suppose to mean...they dont even know the basic etiquettes of selling.

Specially the store Kannan where i would not step in even if its the last store on earth.
Hi
I read all the above said complaints.. i am also experienced the same towards the service after sales which i feel is very poor.. the technicians who are coming at the time of installation are nicely apeaking till they complete their work taking tips and all giving their ph.no's too for any assistance further.. once they left you cannot take their appointment for one month or over.. they will not attend your calls once the no is regd with their mind. i elt very bad experience one Mr.Krishnan Technician in coimbatore is not at all responding to my call even after influenced by the GIRIAS technical team.. More over GODREJ people are worsethan any one at anytime which is not all responding.. when ever you call they say yes sir.. today itself... but that today will not come for us till you go cry with shop.. all are fate in bloody india... hate of living in such useless, indisciplined country like india...
ya even i too experienced the same...c..all is cheating..but v have 2 b aware on that and v have 2 gain experience on that...instead of speaking this, let's look for an other one that is better n b sure 2 b precautions...can any one tell me which is the best electronics shop in Coimbatore where service is good...
yes girias only sales motiv at that sales time give these people promise flowly but they did not keep very worst retailer
yes girias is the worst retailer in coimbatore at the sales time he give a promise but after sold her response is worst
They never change and serious attitude problems. Recently went to GIRIAS Coimbatore to buy a 40" LED from SONY or Panasonic. The sales person very reluctant in explaining them and he was pushing me to buy SAMSUNG. It was a bit suspecious in the way he was explaining and not ready to give info on ONIDA or LG either. He was repeatedly saying Samsumg is best and asked me to buy. Not sure if they do this with evry one. But atleat they made another one person to decide on SAMSUNG SMART tv who came to buy LG.

I asked the manager to give me an alternate person to explain Sony or Panaosonic. The big joke, he himself told me pl buy SAMSUNG which is good. I agree SAMSUNG is good brand and make good products but why are they so reluctatnt to explain others product.

Said good bye to GIRIAS Coimbatore

Girias Consumer Goods Retailer — Very poor service

I recently bought a 32" Lloyd LCD TV from Girias on a sale offer. They said that they would contact the manufacturer and install the Television within 24 hours. However, even after 3 days, they are yet to install the TV. And very poor response when contacted over phone. Never recommend anyone to buy from this store.
yes I agree with the above. I bought Panasonic split a/c from there. my god very worst experience. the person did not come for two days for installation whereas girias promises you for immediate installation. very worst service
i am not educated.any grammar mistake sorry
i am regular customer in girias still i am happy with girias service
i have one doubt with this comment posted persons
1, your product have any problem who one go to the shop with bill
2, and who one asked to the authorized person
3, last time i am see in one of the leading showroom one customer over shouting in shop centre in some problem your product i don't no that customer why shouting finally i asked to that customer he says i purchased samsung led here in 26/01/2014(sunday) and he installed in 28/01/2014.and 24/02/2014 that customers daughter playing with led and that led slipped AND BROKKEN that customer asked replacement that led. HOW CAN DO THE DEALER????? THIS IS DEALER MISTAKE????

i already told you no.i am regular customer in girias i purchased lot of product.when that product have any problem i call only service centre.and also informed showroom that manager called service centre and he says resolve that problem or replacement that product.then i get full payment return then i purchase again girias
i am never go to the shop for fight and never shouting in shop centre because i am not educated but

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    Girias, Coimbatore - Worst after sales response