Pai international Electronics Complaints & Reviews

Been a pai customer for over 2 decades now, registered a complaint with pai for a TV repair the technician visited was paid his service charge of rs 450 which was communicated by pai before sending technician, he took the TV to showroom saying it cannot be repaired at home, evening the technician calls and says approx repair charges would be rs 29000, so told him very clearly it's too expensive to spend so much on an old TV might as well...

We had purchased lg tv from pai international vidyaranyapura.. They have been so careless to install the tv within given frame.. We have trying to call the call centre and help centre who are equally irresponsible to solve ur issue and ignores ur call

We are very dissapointed with the service from lg and pai international...

We purchased Samsung 4 door fridge from Pai International Marathalli Branch, Paid 98500/- with extended warranty of 1 year with 7000/-.

The fridge is bad piece and vegetables are getting fungus .

Bill No : MARTH-3242

we did call multiple times to get this fixed, no response from Pai and Samsung.

Dear sir,

With reference to the above subject, as we have purchased an 2 burner gas stove of prestige make from your showroom at vijayanagar 2nd stage, mysore 570020 on 11.01.2020 for the festival.
On 15.01.2020 the festival day when we started cooking on the new stove, lot of yellow flame was coming and getting our vessels black, and there was no pressure, to get and 1/4 lts of milk to boil it takes min 25-30 min in the bigger burner itself, then kindly think for the small burner.
We had compliant and your person has come and done some repair which was lived for only 10 minutes and the same problem is occurring and again we complained, but the service person not yet attended the fault, he says the jet has been faulty, it has to be change, but on multiple calls he has just skipping the dates that the material has not come, and i am here and i am there, i will come next week, and today when we called he says once again you register the compliant then i will come,
Kindly send another service person to us and we have a doubt that he changes the material from the recycled stock, not the newer one.
We are just disturbed by this for multiple times, kindly look into the matter and get us the solution permanently solved
For this ugadhi festival we were planning to get an led tv from your show room but looking after this we has to hesitate to move on...

Actually we have lot of faith in your house hold articles which were purchased from your showroom, but this time we are totally dis-appointed

Kindly look in to the matter and resolve the issue or kindly replace the stove with another one.

With regards

Prasad
[protected]
66, 1st stage, brindavan extension, mysore - 570020

I purchased a new eureka forbes vacuum cleaner on thursday 5th march 2020 & 8 : 30 pm from pai international hrbr (7940) branch along with 1 year additional extended warranty.

I unpacked the vacuum on sunday 8th march & was very excited to start using the vacuum.

Unfortunately i found that there is a defect in the vacuum. The lid does not lock oneside resulting in no proper suction.

I also observed an arrow mark drawn on the handle perhaps with a marker or a pen.

It’s very surprising & it indicates that it’s a used vacuum cleaner.

There is no visible external box damage.

I have called pai helpline on[protected] & the executive told that they cannot replace the vacuum & advised to contact eureka hepline

After requesting the executive raised a compliant & i later received a message with service request number # [protected].

Since then no response from either pai or eureka forbes. I am stuck with a vacuum that i have paid for and can't use.

I purchased an lg refrigerator and and ac from pai international rr nagar, bangalore. After taking full payment they sent goons to deliver the refrigerator who came and forcibly dumped a refrigerator with full of scratches. The lg guy sitting in showroom by name kumar initially said please use the refrigerator for a day and tomorrow we will come and apply chemical to wipe the scratch. After a day showroom guys said lg company transport has issue and it is very common to get scratched refrigerators. Now they are saying they cannot replace since refrigerator is turned on. Where in it was the lg person sitting in showroom who asked us to turn it on. Very unprofessional experience and looks like pai international rr nagar have mastered the art to cheat customers by dumping damaged goods forcibly. So please be very careful.

This is regarding my order invoice ecity-2454 dated 5th jan'20 placed at electronic city, neeladri which i was promised to be delivered by 20th jan'20 including a buffer of 5 days (Otherwise it would have been 15th jan'20). I paid 50% 11k of the amount and have not received my product. Everytime i could speak to manager charan, he is telling me different thing -
1. 18th jan'20 - checking with warehouse, will confirm in 2hrs. No response.
2. On trying from my different number at 11am 19th jan'20, response - not able to contact warehouse guy will confirm by 5pm today. No response.
3. 20th jan'20, charan called me - sir your consignment is coming from chennai warehouse should be in 2 days.
4. Today 23rd jan'20, tried 5-6 times no boady picked my phone, but it is ringing.

I am writing here and will wait for my sofa till sat'25th jan, before taking legal action.

Had purchased a queen size double cot from pain furnitures located in raghuvanahali on kanakapura road on 23td nov 2019. Had requested to deliver the next day and have the installation completed on monday, nov 25th post 6pm. This request was also updated in the invoice. Before placing the order, the manager in the front desk checked the warehouse for the stock availability and confirmed the delivery and installation date and time. However, in spite of personal and telephonic follow ups no one came for installation on monday evening post 6pm. We had leave office early to ensure someone was at home when folks turn up for installation. The installation folks came the next day for installation. However, to our surprise we found that one of the components related to the storage space was not delivered. He informed the warehouse and concerned people on the same. I got a call from warehouse informing me that if am available the next day and if they could send the missing material for installation. I had to change my office plans and work from home to accommodate this request. However, no one turned up till 3.30pm after which i called up few people in pai. I got a call from the warehouse and was informed that the material was not available and would be sent only on dec1st. This is really frustrating as a customer where promises are not adhered to and materials are shipped without all components available. However, payment was taken 100% when the order was placed. This is really unacceptable and not something you associate with a company like pai international. Kindly look into this complaint and do the needful at the earliest.

As per above subject i purchased a samsung tv they offered a free mobile but now they are telling no stock should wait more then 30days as there is no stock of mobile. Before offering something should keep neccessary items on stock the false promises spoil your company reputation.. Please rectify asap.. This item is purchased in ur vijaynagar branch bangalore

Aug 15th we have taken lg washing machine and paid delivery charges of 200 rs however the delivery guy asking to pay extra 300 rs. We approached pai showroom in bn reddy on aug 16th but it was not useful. The area showroom manager (Raju) was not polite and raising his voice on us. I have attached his photo as well. It was worst experience with pai they don’t know how to behave with new customers.
Just for 300rs out of 36000 worth of the product, you people are getting bad name to the shop. I would suggest to not to take in pai showroom.

Sent items
Write
Fw: lg washing machine not working
"jeyapaul mariamanoharan" to you & 5 other (S)
Sat, 20 jul 2019 23:59:04

1 attachment
5.93 mb
Dear team,
Please refer below mail from lg.
Washing machine service done by unique service center and authorised by pai international refer
Invoice no: 1827,
Invoice date: 24.09.2018.

Refer attachment for invoice copy from unique service center.
Again request to pai international, please arrange service through unique service only, because still having warranty period for circuit board.

If not respond from pai international, i will complaint again to lg.
Kindly do needful.

Thanks jeyapaul, [protected]

Thanks & regards,
M. Jeyapaul
[protected]

From: lg service india
Sent: sat, 20 jul 2019 14:41:07 gmt+0530
To: "[protected]@rediffmail.com"
Subject: re: lg washing machine not working

Dear customer,

Greeting from lg electronics...!!!

We would like to inform you that the invoice copy provided by your end is not authorized by lg india, and lg does not hold any liabilities if product got repaired from any unauthorized service center.

To enquire more about lg service center location or any further assistance, please dial our toll free no:[protected],[protected].

Thanks and regards

Lg service

Cid:image003. [protected]@01d53990.3ca1fae0

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: friday, july 19, 2019 11:10 pm
To: lg service india/*/lgeil cic ([protected]@lge.com)
Subject: fw: lg washing machine not working

Hai team,
My name jeyapaul,
Lg washing machine model: f8091mdl2,
Unique service invoice no: 1827,
Invoice date: 24.09.2018,

My home address,
No: d1, thirumalai kumaran building, bommasandra village,
Land mark-d mart,

Please find attachment for unique service report through pai international, still warranty period, but machine not taking water inside the machine.

Please refer below mail for my complaint.

No response from pai international & unique services center, if i am calling no one responded from unique service center.

Lg washing machine purchased on 14.09.2014 in the pai international ltd
Kindly arrange service engineer asap.

Thanks, jeyapaul, [protected]

Thanks & regards,
M. Jeyapaul
[protected]

From: "jeyapaul mariamanoharan"
Sent: thu, 18 jul 2019 19:34:14 gmt+0530
To: "uniqueservicecenter1", "helpline", "pai crm"
Subject: fw: lg washing machine not working

Dear team,

Please refer below mail, no response from unique service center.
Kindly attend, still having warranty period.

Thanks & regards,
M. Jeyapaul
[protected]

From: "jeyapaul mariamanoharan"
Sent: wed, 17 jul 2019 19:26:32 gmt+0530
To: "[protected]@gmail.com"
Subject: fw: lg washing machine not working

Hai team,
My name jeyapaul,
Lg washing machine model: f8091mdl2,
Invoice no: 1827,
Invoice date: 24.09.2018,

My home address,
No: d1, thirumalai kumaran building, bommasandra village,
Land mark-d mart,

Please find attachment for your service report. Still warranty period, but machine not taking water inside the machine.
Kindly arrange service engineer.

Thanks, jeyapaul, [protected]

Thanks & regards,
M. Jeyapaul
[protected]

From: "jeyapaul mariamanoharan"
Sent: mon, 24 sep 2018 00:20:57 gmt+0530
To: "pai crm"
Subject: re: lg washing machine not working

Thanks for your mail, actually warranty period completed on 14 sep 2018, but you said for service paid 550, and remaining any repair extra amount, i didn't like your service and not required, thanks.

Thanks & regards,
M. Jeyapaul
[protected]

From: pai crm
Sent: sat, 22 sep 2018 11:32:46 gmt+0530
To: jeyapaul mariamanoharan
Subject: re: lg washing machine not working

Dear mr jeyapaul,

Greetings from pai international!

Thanks for taking the time to write to us.

Kindly share us the warranty card and invoice scan copy for further process.

Thank you for contacting pai international. Should you need further assistance, please feel free to contact us.

Best regards,
Manoj

Customer support - karnataka

Helpline :[protected]

Website : www.paiinternational.in

On fri, sep 21, 2018 at 11:39 pm, jeyapaul mariamanoharan wrote:

Hai team,
My name jeyapaul,
Lg washing machine model: f8091mdl2,
Ext warranty no: ewwm11,
Coupon no: 61383,
Bill no: 0198743, invoice no: cwh-34010,

My home address,
No: d1, thirumalai kumaran building, bommasandra village,
Land mark-d mart,
Kindly arrange service engineer.

Thanks, jeyapaul, [protected]

Thanks & regards,
M. Jeyapaul
[protected]

From: "consumercomplaints.in"
Sent: fri, 21 sep 2018 23:12:43 gmt+0530
To: [protected]@rediffmail.com
Subject: welcome to consumercomplaints.in

Hello jeyagobi,

Welcome to the consumercomplaints.in

Please confirm your email by clicking here:

https://www.consumercomplaints.in/confirm-email/6ad5036663d19d5ab2e91a4db1933198

Best regards,

Consumercomplaints.in

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I have purchased Sony bravia kdl-43w800d IN[protected] in July 2016 at kukatapally, opp. Bjp office, hyderabad, with Sony company 1year warranty and pai International 2years extended warranty i.e., covers upto july2019..last month my tv is suddenly showing lines on display and I informed Sony and pai team.. They told it is not covered under insurance.. Job no. J91087797, dt. 11.06.19.. Pai charged 6000 for extended warranty at the time of purchase and TV cost 60000 and now repair estimation for 25000..how can i bear this.. I will file case against the pai International team.. For your kind information this is not a physical damage..

I have purchased an ac in pie electronics in abhyudaya nagar branch. They claimed that samsung guys comes for installation but there is no turn up. Once we got a call from installation team, they came to our home and said we need to pay 800 rupees. I wanted to ask pie that when on ac its written as installation @499 then why we need to pay 800 for that irrespective of the place where you need to put the ac. You have to take the responsibility for that, if it is like that you need to specify clearly that we will charge 800 if ac is located at these places in home. Please take this complaint to higher officials of pie and let me know the outcome. I have bills to complain a court case legally.

I have purchases a washing machine from pai electronics ramantapur branch in hyderabad on 15th jan 2019. During our conversation, the sales person had told that there is a cashback of 5% on all the transactions made through icici bacnk credits crads, and the cashback amount would be added to the card within 90 days from the date of transaction. I waited for more than 90 days and called the customer care of pai electronics, they instructed me to contact the icici bank customer care. When i spoke to icici bank customer care, they confirmed that the offer was active only till nov 11th 2018, and my transaction is not eligible for any cashback from the bank.

I have visited the pai electronics to discuss the same, they are now saying that that is not in their hands and i need to sort out with the bank itself.

I realized that i was cheated by pai electronics as they made me buy the product showing the false cashback offer (Which they must have known that it was already expired).

I have taken a symphony air cooler on[protected], and got delivered on[protected], but to my surprise it was not working when approached the store they said will send the service engineer to check, my concern her is why should i take a defective pice when i have paid the entire amount, and the store people are saying that they will not replace the product. My only request is to replace the cooler with a working one "or"repairs the same once and give me a 50% discount on the product which i have purchased.

Purchased 5 lg inverters, one of them has been problematic since the beginning and it has not been repaired or replaced. Its been over a year since the complaint with the store (Indiranagar) and mr sandeep has been out of station over the past year and has not found time to look into it. Why do you sell products if you cannot provide responsible service. Kindly repair or replace the inverter we are tired of calling the person on every day basis.

Respected sir/madam...

I had purchased samsung refirgerator from pai electronic kundapura as on 2013, after few year as on 27/4/18 we got problem that is not cooling given complaint at authorised service centre tvs electronic at udupi, came cheked taken back to udupi service centre replaced the top chamber again brought to house after one day we found abnormal sound & low cooling in refrigerator again informed to udupi branch head but they told is common, acutually we are not satisfied on repair becoz facing abnormal sound in unit, but we managed after one year problem repeated and improper cooling started, so again we contacted samsung service centre (Dealer tvs electronics ltd) they told leaking slowly, we know that work was not done properly at first time service now we are asking for good will service due to repeated problem, it was not customer mistake, dealer service person not properly done the job, i am very unhappy about service and product, after purchasing within 4 years we faced problem, not not getting service on time or poor quality service from authorised service dealer, service dealer not having facility to carry requied repair kit like nitrogen gas for leak test to our place and for repair we have to carry our product from kundapura to udupi 40km distence which damages our product, in future nobody will show interest to buy your samsung product (Home appliences) and one unsatisfied customer can give bad feedback to others which multiflies cause bad impression on brand so we request once again to give advice to your authorised samsung service centre tvs electronics ltd at udupi to give service on the basis of good will for thier repeated mistake deatils given below.

We purchased from pai electronic so you have to support your customer to get the work done and otherwise in future customer will think before purcahsing product from your side, with 4 year your product got problem also not given proper service by service dealer, fo repeated work asking once again to bare money by them we spent 50 % of money on service of invoice rate of refrigerator they samsung service centre doesnt had facility or repair kit to attend small at customer place need to focus on our complaint by you.

Purcchased from : pai electroninc kundapura
Invoice date & number:0564564 dt:15/10/2013
Model:samsung195l /rr2015ssbrx/tl
Name: deepak nayak

Service first time:27/4/18
Service invoice no:1179
Call no:lo[protected]

Latest service request samsung:[protected] dt:5/3/19...1

Regards

Deepak
[protected]

I bought a new led television panasonic 55"" at pai international nizampet hyderabad on 07-oct-2018 for 6 month emi. At the time of taking the tv, they said its a no cost emi and 10% cash back offer for my icici credit card. I got only 10% cash back for my card usage. But i did not receive at no cost emi option for my transaction. I need a justice for the same and also looking for the amount paid for the which was taken from my emi.

I have purchased Panasonic TV from Pai Electronics in Medipally, Hyderabad on 27th Jan-19.
But even after 5 days and continuous follow up the speaker HTB200 has not been delivered. Each time, I call for the same, the response is very very poor, by saying that tomorrow it will be delivered, but same story continues.
I am sorry to give such complaint on Pai Electronics customer service / care.

Hi this is prem on 28th nov 2018 i have purchased lg tv 49 inches frm emi we paid 18k change but actual price is 79990 and afte 8 days in the display i found 3 white dots and aftr i call to rt nagar pai international thy said while buying thy said that if any problm i[censored] face v will exchange give but from 4 days im keep on requesting to exchange and me the tv but no good response they r telling only they will change the panel itseemz plz im requesting dnt buy any products from pai international rt nagar show room so my dnt fool ur self in pai international rt nagar.