[Resolved]  Glen — no proper service

Dear Friends

I have decided to share my bad experience with you all, I m sure this experience will help somebody.

i have purchased a glen chimney in the month of december 2008 it was a very bad experience for me & my family they have a pathectic service even though there head office is in faridabad

i even visited there head office they do noy know how to speak to the customer .so i decided to view my experience on compare india
we had purchased a glen chimney in the month of december the dealer assured me about the good service regarding glen chimney so we purchased the chimney at he cost of 16000/- it almost took a week for us to get the chimney to instal after regular followup even we had to visit there head office for the installation of the chimney
the techncian who visited our residence dint even now how to instal the chimney he dint have a proper installation kit he used to ask for the screw driver as we wanted to get the product instal we had to agree with him as he he will not instal the chimney if you do not provide me the spare what i require

after few month the chimney started making nosie we have keep on trying the service center no for 10 to 15times the feamle who responded our call was not so coperative she told when the technician will have time he will visit our residence that to berfore 6 pm as they do not work after 6 it means purchasing glen product we have become there slaves we have to agree what the technician says/cordinatoor says this is what about the glen service so at last we had to give the chimney to a scrap person as it stoped working so till date we have not received any call from the service center nor the techncian visited our residence.
this suggestion was given to me by my frd when i shared abt my experience it was the same experience with her regarding glen so i decide to share my view
i dont want any call from the service center now as we are not using the chimney till date if i wanted i could have gone to the forum as we a re busy in our work i dont have that much time .
please beware of glen useless service they should be thrown out of indian

savita sharma
faridabad