Glen India — poor after sales support

Address:

Patna, Bihar

Purchased a chimney under Independence day offer from steel corner, patna. Delivered very late and after delivery took again 15-20 days time in installation and also misbehaved by company's service engineer, Mr. Santoshi. No support from company side extended. Any way before completion of one year tenure even, suction speed slowed down. Service was badly required. A complain was lodged in first week of november. no body attended till date. Information was given to the company on e mail. One reply with sorry received and assured to be attended immediately. After lapse of further 15 days no body attended the call. Whether the practice is fair?