[Resolved]  Go Air — Harassment caused by airline

Go Air — Harassment

This is to inform you, I Sachin Saluja booked 2 tickets for my brother Kapil Saluja and sister in law Pooja Gandhi on[protected] through yatra.com (Your Yatra Reference No: RZOBQA) for dated[protected] PNR NO 5DIB31, erroneously name was wrongly given as mine Sachin Saluja whereas ticket required in the name of Kapil Saluja . Same was noticed when I took printout on[protected] at 12 AM I called your helpline number to change the name from Sachin to Kapil they refused to do the needful as per your company norms but I think as per airline rule same is possible when I asked to transfer the call to some senior call was transfer to Mr George who told that he is floor supervisor I was explaining him all the details and suddenly call got disconnected from his end I again called same person George pick up the call when I asked him that is he floor supervisor he transfer the call to Sheetal who told that she is actually floor supervisor as she was busy in some other work he asked Mr George to act as floor supervisor on her behalf than I explained entire details to her due to urgency I ask her to cancel the tickets after waiting for 25 minutes call again got disconnected . I again called your help line again call got disconnected .I received call from your call center by George he confirmed me that he is canceling 1 ticket in the name of Sachin Saluja as I booked new ticket in the name Kapil Saluja online Confirmation number: 5ZRWBY. When my brother reached airport it was confirmed by GOAIR staff that both the tickets have been cancelled, he tried to explain all the details to that lady at GOAIR counter who was not helpful and told that speak with call center people as call center is different and we are different when I speak to that lady at counter and ask for help she said that nothing can be done talk with call center people .I again called your helpline number and ask for clarification that how both the tickets have been cancelled agent ask me to hold the line, after long hold of 20 minutes it was confirmed that error is from GOAIR end and they can re activate the cancelled ticket, as my brother have to board the flight new tickets was purchased from airport . I again called at your helpline number and spoken to Sheetal and ask for refund for cancellation charges and extra amount which was paid to buy new tickets, as per her she have to revert to me after discussing matter with their senior but I have not received any call .Please explain why should customer suffer for extra charges on tickets and also cancellation charge due to mistake of GOAIR staff and after making such blunder staff was not at all helpful .Please help