[Resolved]  GO CABS — Planned torture with no communication to a lady customer

Address:

Bangalore, Karnataka

I had booked a cab from Bangalore to Mysore from GO CABS on Friday evening and got a confirm booking reference number - G111
The agreement was for a Cab "Toyota Qualis"(Rs 8.5/km) which was supposed to arrive at 6:00 AM on Sunday(10 Jun 2012).The Driver was supposed to call us 5 AM which he did not. While confirming the same from our side at 5:40 AM they said that the Cab is broken and will take 1-2 hours to get repaired. Instead they asked me to take Innova which was Rs 12/km.
It was clearly visible that this was planned from there side to make excuse for Qualis and offer Innova and thus take more money from us. I am really very much annoyed at there behavior as being a lasy also they tortured me like anything for the next 3 hours giving me several phone nos of drivers and telling me to contact them to know cab position but still cab did not arrive. On finally calling the head office I received a reply that they are not responsible of even confirmed booking. I feel helpless now and want strict action to be taken because I think just because I being a lady booked the cab, these people made so many excuses and troubled me so much.
Phone nos of Go cabs officials are as below:
1 - Shashi Kumar - [protected]
2 - Girija- [protected]
3 - Deepu (Mediator/3rd Party) - [protected]
4 - Prakash (Driver) - [protected]