[Resolved] GoAir — REFUND for CANCELLATION by AIRLINE | |
Ref : Ticket no.L5K815 – Cochin to Mumbai 6th June 2008 – Flight no.G8452 Passengers SUNIL UTHUP REENA SUNIL SANYA SUNIL SMRITI SUNIL I booked this ticket quite some time back and got an SMS yesterday from you saying that due to issues beyond your control the flight has been cancelled. I immediately called up your help line and spoke to Mr.Kiran who said that a refund of full amount will be made to my credit card a/c in 7 working days. He did not have answers to… 1. How does GOAIR propose to compensate the customers for the inconvenience caused 2. How will GOAIR pay interest / charges for the booking charges held by them for the time till refund is effected. 3. He said that there is no other option available than refunding the money as GOAIR discontinued this sector. I called up again today and spoke to one lady (could not get the name properly). She spoke similarly like Kiran. I was surprised to hear from her that you are canceling my booking today and it will take another 7 working days for the refund of the full amount. She even said that no request for cancellation is required and the repayment is automatic. My question is why not from the time you decided to cancel the flight and why 7 days from today?!!. She did not have a answer to this and put me on the your sales garbage. This is absolutely improper behavior for an Airline operator. My worries based on friend’s feedback has come true – GOAIR is the most pathetic AIRLINE. Vide this mail I call for the following… 1. Immediate refund of full booking charges. 2. Interest for the period the booking charges was held by you. Refund of booking charges not to be held for deciding upon interest liability. 3. The money used for booking ticket is from an overdraft which has cost me 24 % p.a. interest. Imagine the inconvenience now to manage alternative booking in the peak June season. 4. An explanation why it requires me to call and cancel the booking when you yourselves have cancelled the flight and have no other options left. 5. Apology for the misbehavior of your helpline staff. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
GOAIR AIRLINES — Board a plane
Airlines = GoAIR orNOGOPlace = Delhi 1A or 2B
ME - I Travel for living and diamond member for Delta's airlines (Partener KF and JET)
I took a KF flight from Pune to Delhi and got upgraded to business on KF even I am Delta's member, what an airline from the start until the end.
I landed at Delhi airport on terminal 3. I was looking for GO to AIR personal or office but was not able to find, and apparently they are not allowed there, go figure why as notice only best airlines are authorized, I wish I knew that before someone pushed me to book a flight from Delhi to chandigarh. If I knew that it was not from the terminal no way I would have booked 3000rs flight.
Well anyhow I reached Delhi it late and somehow found out my NoGOAIR is from a different terminal, and a nice guy at the airport helped to expedite to get my luggage and arrange a taxi so that I can reach at the leftover terminal on time. I took a taxi and in 10, a minute was at terminal 1A. I went to the ticket office to get a print out "Another CRAP thing in India where I can print something on a word document to get in and will believe me, oh my god. I feel secure there." . He said ticket office might be closed, and I requested, please can you pick wakee talkie and explain my situation. He just happy enjoying his samosas like he looked.
Anyhow, I reached at counter 35 minutes before departure. And he looked at me as I am funking and said NO it says 40 minutes. I requested can you at least try. I think his was very comfortable on the seat no response. I had made a flight 15 minutes before departure on KF /JET /DELTA/KLM/AA etc. but these lazy people didn't even try as that will add some work for them to run. It is called a low-cost airline, no wonder why because you are. Furthermore, look at some other like indigo and you, I mean to go or no goes toward air will be ashamed. I am just talking on my behalf, if anything says go air, it is
worthless specially when in Delhi where they not even try. This is not important when I say that was last flight to chandigarh and I took a taxi and paid 6000 Rs but was worth not to fly go air anymore while I am in India. P.S It doesn't matter if I missed flight bur attitude and sleaziness of go-ungainliness.is what bothered me, 30 minutes in plenty of time to handle expections. Regards,
P.s - And the worst part was ok I am not flying so should be able to leave the terminal, Hell, nope. I have to get to some terminal and held hostage and only can leave if NO-NO-GO to AIR basophiles.
I can let me out which they were very quick. So kudos to nogoair for that. You are good in letting people out of terminal.
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so i was requested for cencelation. og ticket. but the air line refund me only 229 Rs...
this is so cut Price...
I think rule down to our imege in front of our customer.
we are not aggry with this