[Resolved] Godrej — Bad Product and Service

raj009

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

Hi,
I own a Godrej washing machine from last 21 months model : GWS 6201 Semi automatic.
It stopped normal working so I raised a complaint with Godrej support by calling toll free number. The technician visited the very next day without having any details which I have raised with support. He came and checked the problem was with gear box of wash tub. He told will come with Gear box. But after following up with Godrej support they have told there is no gear box in stock. Will come whenever the same is available. After 8 days till now they did not come back. As per todays call they are saying tomorrow technician will come reason: 15 KM from city is very far for them.

The point from my side is the washing machine is having 2 years warranty. It did not worked at least the warranted period.!! And in warranted period itself the parts are not available in a Metro City like Bangalore then what will be the condition if I go to rural area.

The representatives and support people are simply irresponsible in the manner they talk after a customer calling them, they wont pick the call, disconnected call. The person who attended my call in Bangalore has given me a number for the Karnataka manager and the manager is not picking the call or he gave me a wrong number to call.

Thanks & Regards.
Rajesh A.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rbsnarayana

from Mumbai, Maharashtra

To, The General Manager ( Sales )
Godrej & Boycee Mfg co ltd – Appliances div ( Washing machines )
Plant No 11, Phirojshanagar Vikhroli (west) Mumbai 400 079
( Kind Atten Mr Brijesh, Sales officer – salesman code 6303- vikhorli terri- contact no [protected] )
Sub :- Delivery of defective washing machine . Request for replacement regarding.
Sir,
This is to bring to your kind notice that I did purchase One Godrej make washing machine on[protected]. The details of which are given below. Spin drum of the machine is found defective during demo itself. Accordingly complaint was booked with call centre on[protected]. Mr Rajkumar, technician from M/S Supertech, Andheri east Mumbai visited on[protected]. After trying his level best for whole day, spin drum could not be rectified. It was told that central metal shaft attached with the spin drum is little tilted from central axis. Thus as soon as rotation starts, it starts hammering on side walls with loud bangs during drying process.
The matter was tele communicated to the Mr Brijesh, sales personnel over his mob number on[protected] in presence of Supertech technician Mr Rajkumar.
In view of above, you are here by requested to replace my washing machine very urgently without delay failing which I shall be forced to take next course of actions as deemed fit.
• Application No 1390730 dated[protected].
• Sales person :- Mr Brijesh ( code 6303, contact no [protected])
• My ( Purchasers) name :- R B S Narayana
• Address of delivery :- B-19/3 New Airport Colony Vile Parle east, Mumbai-99
• My contact No [protected] rpt [protected]
• Washing machine model no 7002 ppc
• Product code 4 GG 2
• Machine sr no[protected]
• Defect noticed by :-Mr Rajkumar, technician from M/S Supertech, Andheri east Mumbai
• Nature of defect :- central metal shaft attached with spin drum tilted. Thus while rotating in speed, drum hammers on side walls with big noise.
• My Office Adress:- R B S Narayana Asst Meteorologist-II
Ministry of earth science - IMD CSI Airport, Mumbai -99
This is for your information and urgent necessary action at the earliesat.
Tanking You yours Sincerely
R B S Narayana Mumbai dated[protected]
Copy to :-The Manager, Supertech house appliances Shop no 9, bldng no 1 Apnaghar CHS, Saiwadi
Telli Gully, Andhri east Mumbai 400 069