[Resolved]  Godrej — Not getting support from Godrej customer support Hyderabad

Godrej — Non-Receipt of Mixer & Gift as per purchase offer

I had purchased a Godrej EON Refrigerator 342L, GFE 36 DZ, shell wine red colour from Aakruti-Telly located at Ghatkopar (E) vide its bill no.248 dt.03/07/09.



The purchase offer included a mixer and a gift along with it as complimentary products. Today it is around 2.5 months passed since the purchase, but I have not yet received the offered complimentary products. I have been following-up with Mr. Bharatbhai at Aakruti-Telly for the same since last 2 months. Initially I was told that the complimentary products would be delivered within a week of purchase. Since then every week on my follow-up, I am being told that it will reach my home within 2-3 days. It has been a standard answer whenever I follow-up for the same. I am being told that the Company itself does not have the products available with it. There is some sourcing/manufacturing problem and hence the complimentary products are not being delivered on time.



Secondly for your kind information, please note that when the refrigerator arrived on 03/07/09, the timer was also missing and Godrej smartcare had to attend and do the needful on 04/07/09 itself.

Godrej — HORRIBLE SERVICE GODREJ

I own Godrej Fully Automatic washing machine with the following specification:
Godrej , 5.5 litres, 4 kg gray colour in fully operation al condition with AMC (vide number 673227, dated:[protected] till January 2010.

The authorized service centre at M/s Nanak Services, at Plot No. 68, sector 8, Bad Dola Village , Dwarka had taken this machine saying a part need to repaired and has to be taken to service centre on 19 September 2009 by an employee Mr. Saini, with phone number [protected], committing for delivery within a period of 2 days. The filling number 236182 was issued to us.

Till date there has been no response to our complaint and neither has the machine been returned back to us. We have called them repeated times almost daily to Mr. Saini at the number mentioned but to no avail. On top of it, this employee has been over abusive and very rude to our requests on delivery of the machine. I am a reputed retired official from the Government Home Ministry from a very reputed post, hence always have been very cordial and requested timely delivery of machine back. But it has every time been a talk suggestive of malign intention with an excuse everytime. Many a times the phone was not picked up. We have complained to the customer service at [protected] but every time it has been the same too and no action has been taken thereon. On asking for the conversation reference number, there has been no adequate reply from them, recent example being the talk from Mr. Jitender at 20:20 hours on 24/10/2009.

Over the past one month, there has been a gross problem in home affairs due to non availability of the washing machine. Had the company informed us that it may talk as long a period as 40 days, we would have bought a new machine, BUT off course NEVER ever a godrej product ever now. And with the way the employees of the service centre have been talking, there is no surety of me receiving the machine in proper working condition.

Godrej & Boyce , we believed have been an Indian company with a status of being one of the top electronic company, but to my astonishment , it has proved exactly opposite to one of its very loyal customer, as we have been buying washing machines , refrigerators and other electrical equipments. But due to such embarrassing harassment by the service centre employees and customer service USELESS complaints, I am forced to take this matter to the RTI and senior management of Godrej, hoping that those would not be as ruthless as their employees have been.

If the company has some moral responsibility towards it customers, loyal customer, the management would do consider my request on a serious note rather than ignoring it as other irresponsible employees have been. I wonder and can imagine the fate of companies due to such acts, would rather prefer to shift to other companies.

I need a written answer to my pain and embarrassment, repeated times over the last month, from the senior management of the company along with my fully repaired machine, else I would be forced to move the consumer court in this regards.

In deep anguish and disappointment,


JP Srivastava
cell: [protected], [protected]
email: [protected]@rediffmail.com

I did not any response for following e-mail messagees sent on 20/10/2009 & 23/10/2009 to Godrej as per following details.

Regards.

R.B. Lal

From: LAL, R.B.
Sent: Friday, October 23, 2009 6:21 PM
To: '[protected]@godrej.com'; '[protected]@godrej.com.'
Cc: '[protected]@godrej.com'
Subject: FW: Rectification of Refrigerator

Kindly refer our earlier e-mail sent on 20/10/2009 about above mentioned matter. Refrigerator is required to be checked and rectified at the earliest as sudden sound is heard inside the freeze. There may be chances that it may stop working at any time. Early action is required to ensure safety and reliability of refrigerator.

With Regards.

R.B. Lal,
D-1021, Panipat Refinery Township,
Panipat-132140, Haryana

Phone :[protected]

From: LAL, R.B.
Sent: Tuesday, October 20, 2009 6:19 PM
To: '[protected]@godrej.com'
Subject: Rectification of Refrigerator

Refrigerator, Model-300, Sl No. 11847 was purchased from M/s Krishna Electronics, Panipat on 06/06/2006 as per Bill No. 1501. Sudden sound is also observed inside the freeze due to some internal problem. The repair activities were performed as per following details.

1) Gas filling of compressor was done on 20/04/2009 and ice formation was observed on the backside pipe on 21/04/2009. Excess gas was also removed from compressor after cutting tube. It was informed that ice formation will be stopped after setting the gas inside the compressor. Soft & shallow ice formation was noticed inside the freezer. Amarjeet Centre, Panipat was contacted through phone & smartcare but nobody reported to check the problem.
2) On 10th July’ 09, problem of freeze was checked by Mr. Rahi & Rajesh during their camp at IOCL Refinery Township, Panipat and suggested that gas filling was done without removal of chokage problem.

Above problem may kindly be rectified so that freeze should operate safely.

Regards.

R.B. Lal,
D-1021, Refinery Township,
Panipat-132140, Haryana

Godrej — not received the products, committed to give but not given, money has been taken..

We have purchased a Refrigerator in Exchange offer from Lucknow on[protected] with customer code - 30089L and issue note no. - 987595 and was told to receive a gift within 3 days but not received yet.. even an Iron was also promised but .. not received yet even the payment has been done at the time of purchasing of fridge..we have complaint for this many no. of times to the incharge, Mr. Rafat Ali of the centre-Lucknow Vidhan Sabha Marg, but action was taken... Kindly support us and do the needful...

Complain no 875092 dated 12/11/2009 in noida

No body care to customer . only name Godrej smart care . After compalin we follow sevel time . They pass out the masage . But not solve the customer problem . A small eg is there. for ref pl be alert from smart care .
Only crossspondece is going on but actual thing replacement of moter still pending .Are you able to crosspondence then see the Godrej.
-----Original Message-----
From: ctsashi [mailto:[protected]@godrej.com]
Sent: Monday, November 16, 2009 11:31 AM
To: Rajesh Sinha
Cc: [protected]@godrej.com
Mr. Paawan Khatri, Service Manager ..[protected]
Mr. Sanjeev Kumar Sharma, Dy. Service Manager ..m
[protected]
CT Sashi
Rajesh Sinha wrote:
> We wait for respond from ghaziabad branch after confirming from your side. But not responding from your Ghaziabad branch .
> Can you provide me direct contact no of Ghaziabad Godrej branch office & responsible person name .
> Regards
> Rajesh sinha
> A144 PKT 3 Kendriya vihar sector 82
> Noida (Uttar pardesh )
>----Original Message-----
> From: ctsashi [mailto:[protected]@godrej.com]
> Sent: Saturday, November 14, 2009 2:38 PM
> To: Rajesh Sinha
> Cc: [protected]@godrej.com
> We have already asked our Ghaziabad Branch to respond to you from their
> end.
> You will hear from them soon.
> CT Sashi
Rajesh Sinha wrote:
> Reply awaited because we made decision on Sunday for repair or replacement ..
> Regards
> Rajesh sinha
>>>> -----Original Message-----
> From: Rajesh Sinha
> Sent: Friday, November 13, 2009 5:43 PM
> To: 'ctsashi'
> Cc: [protected]@godrej.com
> sir
> I already consult through your call center no of[protected] he provide me[protected] but he not respond again we call to your call center then he provide other no[protected] after that he send one person he told to me for replace the motor & repair cost aprox half of the washing machine cost that more then my expectation's so want to verify through you for authensity . Because person not looking authentic .Secondly purchase your GDS 650 NT model washing machine 27/09/2007 from city audio vision (p) ltd new Delhi.i.e just two year old
> Find my details
> Rajesh sinha
> A144 PKT 3 Kendriya vihar sector 82
> Noida (Uttar pardesh )
> [protected]
> Regards
>Rajesh sinha
> -----Original Message-----
> From: ctsashi [mailto:[protected]@godrej.com]
> Sent: Friday, November 13, 2009 5:18 PM
> To: Rajesh Sinha
> Cc: [protected]@godrej.com
> Pl give your address and contact number so as to respond to you through
> our concerned Branch Office.
> CT Sashi
> Godrej Appliances Divn., Mumbai
> Rajesh Sinha wrote:
> Sir
> Pl confirm the Main wash tub motor price of Godrej washing /machine
> GDS 650 NT model
> Regards
> Rajesh sinha

Godrej — Newly purchased refrigerator not worked on the first day & delay in its replacement

Sub : Newly purchased refrigerator not worked on the first day & delay in its replacement

Dear Sir,


It is a matter of great concern that a fair of your product was arranged in our township ( M/S National Fertilizers Ltd..), Panipat

Keeping in mind the creditability of your organization, I purchased your refrigerator ( 280 Ltrs) under exchange offer vide Invoice No. 641/93035691 dated 11.11.09 ( Customer Code 30089F ).Though the delivery date was given as 08.11.09 at the time of booking but it was delivered only on 12.11.09 without any Demo & getting it checked at my residence. I also not insisted the same at that time keeping in view the goodwill of your company & with the thought that before dispatching, it has already been checked at your works.

On dated 14.11.09, when your authorized service peoples were visited on my residence for Demo, I was surprised when this refrigerator was not in position to operate.You can easily ascertain the feeling s of your valuable customer at that time about your company’s dealing & quality control etc.

Since that day , I approached the every corner of your company. Few instances are mentioned as under for your ready reference: -

Date Person to whom contacted T.No./ Mobile No Reply?Remarks
15.11.09 Customer Care Centre
( Mr. Garish) [protected] Intimated about the problem & replacement
17.11.09 Customer Care Centre
( Mr. Sanjeet ) [protected] Complaint No. Given as 932523
18.11.09 Mr. Rajan, Bombay [protected]
[protected] He directed me to contact Mr. Jay Kumar, Faridabad instead to refer the matter at his own to resolve my grievance
17.11.09 & 18.11.09 M/S Five Star Electronics, Panipat , Authorized service Center (Mr. Amarjeet singh) [protected] He confirmed that my grievance has been forwarded to the company for replacement

From the above, you will realize that without getting any service from your newly purchased refrigerator how I am becoming a rolling stone & running from pillar to post.

You can’t imagine my feelings & position at present. The old refrigetror has already been handed our to your Sales Man i.e Mr. R.P.Singh & now a days I am without any refrigerator in my kitchen which is a other mental harassment to me.

.Under the above circumstances, I approach your good office to look into my grievance & replace this non-operative refrigerator ( Not worked from the first day) without any further delay.

Awaiting your reply/response,

Thanking you,


Meera Sharma
B-25, NFL,Township
Panipat
(M) [protected]

I purchased a storewell from Godrej & boyce’s showroom, Godrej lifespace store, No. 80/81, Prakasam Salai, broadway, Chennai-600108. Order No. 68986 dt.[protected] and Invoice No. 841/24062753 dt.[protected]. Cost of storewell Rs. 19046 and delivery charge Rs. 1400/-. During the time of purchase the store room personals told that even a small scratches found a new storewell will be replaced immediately finally it was door delivered on 16.11.09. It was found that the storewell was supplied with damaged doors and scratches, at the time of delivery I was out of station. Next day I contacted the show room personal he told me that a service person will inspect and according to his report action will be taken but there was no body visited. I contacted helpline Chennai office and a complaint was registered to rectify the defects vide my complaint No. 364942 dt 19.11.2009 and next day a service man called from Chennai to my home that since our place is out of city so we have to pay for him to attend to visit. It was informed to service centre since the delivery carried out by you we could not pay. So far no service engineer visited my house to carry out the repair or replacement of the cupboard in spite of my phone calls made by me from[protected] to till date[protected]. Since the complaint is not attended for a long time. Godrej helpline people advised me to contact Mr. Gopu/Mohan, GM, Service, Chennai but nobody is lifting their phone. I am unable to use the cupboard and I have no other alternative except to take up the matter with the consumer court.

i have purchased Godrej Washing Machine sami automatice from M/s. Maruti Electronic
I locked many complains to the customer care section and a man from their company came for inspection who said house locked but its not true . my complain no 269643

Now if they are not listening, they should do away with this sham of customer care for GODREJ DOES NOT CARE FOR CUSTOMERS.

Balwant Singh
New Delhi
Yours faithfully,
Mob.No.[protected]

Godrej — compressor is making too much noise

Dear Sir,
As i had purchased godrej refrigerator model-EDGE (195 lt) 4 month back,after 3 months it has started making heavy noice which are sheemed to be that it will going to leak its gas from its compresur and some also like carcker's,like boom-patak.
pls send some body to heal out this problem otherwise it will making our life horrebl specialy at night.

Waiting for quic responce.............

Thanking you
Sudhakar Singh

Hi,

Recently I have purchased Godrej automated washing machine, since purchase really I am getting pathetic service godrej. Just after one month of purchase got repairs with wasing machine on November 26th I have lodged complain with customer care and they informed issued will fixed by night 8.00 pm.
Unfortunately that day or night is not coming where they can fix the problem it is more than 10 days. No one is responsibel and taking owner ship to fix the issue. complaint number 624510.

Raghavendra N
Alwal secunderabad
Andhra pradesh

you have faced the problem with godrej washing machine and we faced with godrej fridge. all products are useless. You can try LG washing machine and other products also. I am satisfied with LG products.hope you would too.

i have purchased one godrej window ac model GWC 18GA WHA on 29/04/2009 from opera . sp verma road patna . complain regarding machine not working was made on 24/10/2009 and complain no-160653 was provided to coust on the basic of complain technichien Mr Ranjan came to check the machine on 26/10/09 he informed fan mortar is burnt which is required to be replaced
on 11/12/09 godrej service center incharge Mr Devashis sent the service eng. of samsung india to check the machine, instead of godrej service center engineer

on 25/12/09 a service center of cool air international - boring road patna, came to replace the mortar . the mortar was not as per the model of GWC 18GA WHA, during opening the machine hinch was damaged and he returned back with the mortar informing Mr devashis and Mr paul

the complain of 24/10/09 has been not attended till date it is very disgusting that a company of such reputation could not attend the complain

i therefore request you to kindly instruct your service center incharge Mr devashis to replace the machine


sanjay kr jha
patna
bihar

Godrej — No response/ Frauding for delivery of Gift with Washing Machine

Hi,

I have purchased and Fully automatic washing machine from Godrej which had an offer of free Gift of Mixer with it. The machine was delivered in Nov'09 but without the gift. Even after the repeated calls/reminders to the dealer(Mr. Bhandari of Vikhroli branch and Mr. Kailash Contact number: [protected]) there is no response from either persons. They promised to deliver the gift @ home and take away the cost of the same as the gift amount was deducted from the final bill.

I have been fed up of calling this guys again and again from Nov'09 till date but the are not reply to my any calls. This is the extreme case of Frauding to the customer by not delivering the gift that was supposed to be given to the customer.

I request to take some strict action against such kind of people.

Hoping for an early response.

Thanks and Regards,
Shafali.

I had purchased a Godrej automatic washing machine in February 2009. Since December 2009 it has been malfunctioning and Godrej does not give a damn! They are very good at advertising their products and getting brand ambassadors to do the same, but they are the worst Company where electronics are concerned. I would NEVER EVER RECOMMEND anybody to go in for any Godrej products. The after sales service is as bad as ever, the engineers that are sent to your home are no good and I seriously think that the big wigs of Godrej should sit up and take cognizance of the umpteen complaints that are on this site. At Godrej's request, my machine was taken to their workshop AT MY COST and returned with the same defect after a few days. We have never faced this type of difficulty with our Samsung washing machine and we are very sorry that we exchanged our Samsung machine for a Godrej. We will never make the same mistake again.

I purchased Microwave oven 30 ltr.capacity (GMC 32A) from Great Eastern Trading Co., Barrackpore, West Bengal on[protected]. At the time of purchase I told them this machine would be brought to my job place, Assam. It was running well since I purchased. Last week It got out of order. It is not Heating. I called your customer care for repair since it is within the guarantee period. Accordingly they contacted your Guwahati office. Guwahati office also contacted to your authorized service center at Nagaon (Name - Dibakar Cooling Centre). I got a phone call from Dibakar Cooling Center to bring the machine to their Service center. Accordingly I carried the machine to their service center. During the examination they found that there was no serial number mentioned in the machine's back portion and they refuged to service. As per their advice I contacted Great Eastern Trading Co. but They did not give me proper solution though assured me they would call back. No call has yet come even not responding my phone call.

Please find attached herewith the scanned copy of Cash memo, Guarantee card and visiting card of Dibakar Cooling Center for your reference.

Thank you in anticipation



Regards,

Sajal Kr. Ghosh

Punj Lloyd Ltd.(Base Camp)
PO- Barboha(via-Hojai)
Dist- Nagaon,
Assam - 782442
Mobile-[protected](Assam)

Godrej — SERVICE ENGINEER DID NOT PROVIDED THE BILL

I had made a complaint on 09.03.2010 regarding non cooling of my refrigerator to Godrej Customer Care. Next Day Service Engineer Visited my place and solved the problem. He changed the part in the refrigerator and charged from me Rs.1040/-. (Part charges 790 + Visit charges 250) which I have given in cash.

He had only written only on the paper the amount and three months warrnty
When I requested for the bill he said he will provide the bill from the company next day. I have also made several calls to customer care and mailed also but they say we do not provide seprate bill for this amount.

Regards

Gurmeet Singh

[protected]

Hi
I ve purchased a godrej main door lock from a dealer & I ve been told dat for installation, I need to contact godrej customer care.
It was my worst ever communication with godrej which was never expected from such a reputed company. I purchased the door lock one month back & still waiting for installation. Mnay times ve contacted dem and never got a proper responce. Mnay a time, De try to escape from the issue by not responding. The technical team has government policy since their working time is from 10-5. For installation, I ve to take a leave and keep begging dem to come. If de come, u r lucky and if not, again u need to wait for dem, this is wat the seen...Frankly telling, I clearly suggest everybody dat think thrise bofore getting any godrej product.
My views ve been changed completely, just don go according to the beand.

I purchased a Split AC from Godrej last year in June 2008. In the first year, they offer free services to AC. I keep on calling at Delhi Godrej Customer Care. They attend my complaint in way I feel like now it would get resolved but after that nothing happens. No body has come so far for a service. After sale service is very bad. Please do not purchase a Godrej product.

no service has been provided to my split air conditioner purchased from tirunelvely we at pavoorchatram 50 kilometres from TIRUNELVELY

Godrej — broken microwave glass plate

Dear Sir.
I had made a complaint regarding the replacing of the microwave glass plate. Even after passage of about 2 months, my complaint is yet to be redressed. my complaint no is 830165.Please help.