[Resolved] Godrej — FREEZER NOT WORKING | |||
I AM SHEELA FROM THIRUVOTTIYUR I HAVE GODREJ REG GDA 19B REFRIGERATOR SINGLE DOOR. I BOUGHT IT 2 YEARS AGO. THERE WAS NO PROBLEM SINCE LAST MONTH. BUT NOW FREEZER IS NOT WORKING PROPERLY. I MADE COMPLAIN TO GODREJ REF GDA 19B(CANDY RED) LAST MONTH (14.09.2010) COMPLAINT NO. 171932 FOR MY FREEZER WHERE COOLING IS NOT PROPER. THEIR ENGINEER CAME SAYS GAS IS NOT PROPER WE HAVE TO PAY RS 700 FOR GAS AND DRIES IC FOR RS. 250 TOP48 FOR RS528 TOTALLY RS. 1478 WE PAID. AFTER 10 DAYS THE SAME PROBLEM WILL OCCUR AND FOUND FREEZE STILL NOT WORKING PROPERLY. AGAIN I LOOGED A COMPLAIN ON 07.10.2010 COMPLAING NO.186621. WE TRIED CALLING THEIR NUMBER BUT THE SERVICE CENTRE KEECHERY ENGINEERING CO. T.NAGAR CHENNAI-17,PHONE NO. 28344350 ALWAYS ASK THE PROBLEM ONLY BUT THERE IS NO RESPONSE AND NOBODY CAME TO ATTEND THE PROBLEM. DO SOMETHING TO GET OUR FREEZE COMPLAIN HEARED BY GODREJ. I ‘M VERY MUCH DISTAISFIED WITH THE GODREJ SERVICE Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
my refigerator is not working properly since the day it has been purchased. u cn track the complaint record to check that.v used 2 hv faith in the name of GODREJ. bt due 2 past bitter experience v r loosing our faith.we also have the AMC.bt whenever v file a complain, even whn it is urgent, ur executiv takes 4 to 5 days.n everytime v need 2 call u up again n again to make u wake up.
Reply
Dear Mr. Rajan/ Mr. R.Bhatt,
We are thankful for your prompt response but regret to inform you that your technician corrected on 30.11.11 at 1.45 pm but again at 6.30 pm stopped working (please refer Call# [protected], CSN IS 373 Dtd.30.11.11 @ 7pm) which is quite disappointing.
We sincerely request you to get (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) corrected through knowledgeable Technician.
We look forward to your appropriate response.
Thanking you in anticipation of prompt response.
Yours faithfully,
Malti Singh,
Building #: E-7, Flat #: 803, Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
On Wed, Nov 30, 2011 at 8:35 AM, <[protected]@godrej.com> wrote:
Dear Madam,
We acknowledge your e-mail addressed to Mr. Ravi Bhat.
We are sorry for the inconvenience caused to you in respect of your appliance.
The matter is referred to Mr. Salil Doshi, Dy. General Manager (Service), Mumbai Branch, to ascertain the facts and respond to you clarifying the status. You will soon hear from him.
We assure you of our best attention.
Regards,
Rajan
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division, H.O. Service,
Plant – 11, Vikhroli (W)
Mumbai – 400079
R.V.Singh wrote:
>
>
> [protected] Forwarded message[protected]
> From: R.V.Singh <[protected]@gmail.com>
> Date: Tue, Nov 29, 2011 at 8:45 PM
> Subject: Non proper compliance by your Technician
> To: [protected]@godrej.com
>
>
> Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
>
> Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah[protected]/ Mr. Satish
>
> Dear Sir/ Madam,
>
> Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
>
> Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite o[censored]nder warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
>
> This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
>
> Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
>
> We look forward to your rapid response in immediate fault correction.
>
> Thanking you in anticipation of your earliest response,
>
> Yours faithfully,
>
> Malti Singh.
>
> E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
We are thankful for your prompt response but regret to inform you that your technician corrected on 30.11.11 at 1.45 pm but again at 6.30 pm stopped working (please refer Call# [protected], CSN IS 373 Dtd.30.11.11 @ 7pm) which is quite disappointing.
We sincerely request you to get (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) corrected through knowledgeable Technician.
We look forward to your appropriate response.
Thanking you in anticipation of prompt response.
Yours faithfully,
Malti Singh,
Building #: E-7, Flat #: 803, Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
On Wed, Nov 30, 2011 at 8:35 AM, <[protected]@godrej.com> wrote:
Dear Madam,
We acknowledge your e-mail addressed to Mr. Ravi Bhat.
We are sorry for the inconvenience caused to you in respect of your appliance.
The matter is referred to Mr. Salil Doshi, Dy. General Manager (Service), Mumbai Branch, to ascertain the facts and respond to you clarifying the status. You will soon hear from him.
We assure you of our best attention.
Regards,
Rajan
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division, H.O. Service,
Plant – 11, Vikhroli (W)
Mumbai – 400079
R.V.Singh wrote:
>
>
> [protected] Forwarded message[protected]
> From: R.V.Singh <[protected]@gmail.com>
> Date: Tue, Nov 29, 2011 at 8:45 PM
> Subject: Non proper compliance by your Technician
> To: [protected]@godrej.com
>
>
> Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
>
> Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah[protected]/ Mr. Satish
>
> Dear Sir/ Madam,
>
> Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
>
> Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite o[censored]nder warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
>
> This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
>
> Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
>
> We look forward to your rapid response in immediate fault correction.
>
> Thanking you in anticipation of your earliest response,
>
> Yours faithfully,
>
> Malti Singh.
>
> E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
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