ADVERTISEMENT

[Resolved]  Godrej furniture — Very Bad Service

we bought a Godrej Dining Set from a dealer called Designo, in Mulund Mumbai in Aug 08. This was for a Dining Table plus 6 chairs. The Chair broke in Nov 08, that is within 3 months. I telephoned designo the dealer and they took 2 weeks to send some one to home to have a look at the same. Someone came inspected and said he will do the needfull. Waited for a week and when asked what is the status they cooly mention that I should telephone Godrej and lodge a strong complaint and as a user it will be more weightage than they complaining. never understood the logic. Lodged a complaint at Godrej call centre. Promptly they send a SMS saying complaint number and some one will attend to the problem. One week passes away no one turns up. called up again. Get a new complaint number and also informed once again someone will attend to within 48 hours. 5 days again passes away. Again I called up. Some one comes and take pictures of the Chair as theough he has come to see the scene of crime. Nothing happended for a 3 days. Called up the call centre and informed them categorically that even if takes 1 hour for me to hold I would do so to ensure someone seriously takes care of the problem. Line got disconnected. Someone up there had mercy on me and I was pleasantly suprised to receive a call and set up a conference call with some manager called mr. Boumi or Mr.Homi. He saus i am here to help the customers and give them good service, etc which when I heard, I had to control my "emotional outbursts".

Next day some one turns up and brings a chair and which has no resemblances whatsoever to other 5 chairs.

Which means I was back to square one.

I told myself what I might have experienced might be one off case and this time maybe the situation has improved. So called up again on 25th dec. Again a SMS mentioning compliant number. No response further. Spoke to Mr. Goliwala who was absolutely out of his mind giving me suggestions...there would be some minor differences in furnitures so maybe I should adjust, I should take the chair to Designo, etc, etc. When I tried to be agressive with him for his audacious suggestions, mentioned that he will send some one. Waited for 48 hours. Called up again. Again Mr. Goliwala says that he will send someone. he did. Again the guy comes and checks the now famous "scene of crime". Wait for couple of days if Godrej will ring back. But alas we are Indians, right. Absolutely tolerant and always waiting in antciaption of good to happen. On last call Mr Goliavala says 8 days for replacement.

This is India.

Had they just replaced a simple chair without asking questions as they do in USA, I would have forever felt good of the company and would have stuck to them for my purchases. But now, NEVER.

I remember during my last trip to USA, I had been to "BEST BUY" the electronic outlet. I bought some adapter and it did not serve my purpose and I wanted to return it. I was thinking what to mention if they ask me why i wanted to return. When i went to the counter to return, not a SINGLE QUESTION or EYEBROW raised even though I did not have the original pack. They just returned the money...100%.

That is the difference.

We Indian are used to this run of the mill post supply service and Chalta Hai attitude. However big the company in India is, they are all the same. They derive some sadistic pleasure, I presume, seeing the users being taken for a ride and face troubles post sales.

Very Very bad experience

Venkatesh (Mumbai)
Tel[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Aug 15, 2014

Complaint Status

Godrej Interio customer support has been notified about the posted complaint.
Complaint comments  11 CommentsShareTweet

Comments

Yes I agree with you. In India, even in Mumbai consumers are just taken for granted and ride. I had similar experience with their freeze.
Consumers should keep posting their experiences to improve standards for not only our benefit but as a race we dont harbour the same attitude for all that we make for global markets.

Godrej furniture — hydraulic not functioning

I purchased godrej chair six month from Universal traders Gandhi path Saharsa .my hydrolic is not functioning since 3 moths.several reminder he is not giving service
Yes I agree with you. In India, even in Mumbai consumers are just taken for granted and ride. I had similar experience with their 3 door wardrobe.
was supposed to be deliverd on 21st nov 2009, not yet delivered.
ADVERTISEMENT

Godrej/3 Odium wall set — Pathetic service

This is my complaint against one of the well know/prestigeous company know for its high brand value product, has left bad taste in my mouth. This is my first time exp, with this company however not new to its quality of product but we have had some bad/disappointmeting time dealing with this comapny for single request or a complaint so as to say,.

We purchased one 3 wall unit ODIUM set for worth RS 14000 arund at Godrej showroom in Dombivli East. The product got delivered to our new home the very next day, unfortunately the lower portion of the set has been damaged due to water at our mistake (Surprising that the small quantity of water damaged the wall set ). Immediately we contacted the same showsromm from where we bought the product, and up on our request they arranged a surveyor Mr.More [protected] to survey the product, he visited the place on 18 or 19 th of March and promised that he wiould talk to the superior regarding the matter and change the low part of the product.

However, to our surprise he never bother to call me back afetr that till now and we had to follow up with him on 3 to 4 days and got reply that the same can not fixed as per his talk with the senior managemnt.

I m deeply shocked to see such a behaviour of the company person who shows so concern while inspecting the product.

My sole purpose of writing this issue is to let the world or management of Godrej know about the harassment that their customers go through at initial stage itself.

And waiting for the resolution of my greivance.
I had bought three items on 22.10.1008 from Assets India, Vaishali, sec 4, Ghaziabad (invoice no- 156)

1.clara wall unit beech

2.shoe cabinet 202 honey

3.olive din set

I am very unsatisfied and feel very bad with the shoe cabinet and din set as the doors of cabinet and sitting platform of the chairs of the din set repeatedly fell apart due to very poorly fitted devices (screws, hinges). Even 2-3 times the seated persons fell down due to these poor form of the chairs. It got 2-3 time repaired by the godrej servicemen but it was never fiited at its best and the problem remained unsolved. Now I have to spend Rs 250 (minimum) to get them repaired. My advice is not to buy Godrej furniture. They are flimsy, fragile and not serviced.
Yes. I do agree.

I am also suffer of Godrej. I want to get my old repaired and purchase new executive chair but they are not turning up for anything in Banda UP.

CB Singh
[protected]
I too want to voice against Godrej for the inferior quality of the product. I bought a Dinner table model Eva with six chairs.One of the chairs gave in just seven motns time(chair's back got detached from the main frame).After a long follow-up, the broken chair was replaced. But we are never satisfied neither with the table nor chairs.Table has a problem of swaying even by the slightest push. Painting is peeling off the chair frames. I want replacement of this dinner table chair set. the whole family is totally unsatisfied with this dinner table chair set. It is about 11 months old now. So many com[plaints have fallen in deaf ears.I had purchased this dinner table -chair set fro a Vikhroli showroom in Mumbai.
The Mumbai office of Godrej refused to attend to the problems we mentioned citing that these were the problems not covered under warranty. We want this Company is compelled to replace our dinner tablr chair set.
Regards

DEBASISH BHATTACHARYYA
Phone [protected](Mumbai)
Res.[protected]
B/26, ONGC Colony, Vidyavihar(East)
Mumbai-400077
Thanks for your feedback. I was going to buy Godrej furniture, but now I won't even step in their showroom.
Dear Sir
I have purchase one GODEREJ Revolving chair PCH-5D02 BLUE vide bill no 2278 dated[protected] amounting to Rs.4000/- from CHANDAN BROTHERS near private Bus stand, Bargarh 768028 land phone No[protected] TIN No [protected].The chair is not comfortable to seat and the Hydraulic set is not working working properly. I have lodged complain to the OWNER named BITU but he is not responding the problem. Please let me know who will do well service or replacement.
Regards
SUCHITRA DASH,
c/O S.N.DASH Q.R.NO F-6 CANAL DIVISION COLONY, BARGARH
MOBILE NO [protected], LAND PHONE [protected]
EMAIL I.D.[protected]@gmail.com

I have purchased a godrej computer chair ffrom barnala marketing agencies, ferozepur road ludhiana in 2011.We are having constant problem with the chair and every 3 or 4 months the shock absorbers are not working.They are saying that they do not have heavy duty shock absorbers right now and might be available after 15 or 20 days.I am highly dissatisfied with the service.I hope you will look into the matter.
Sincerely,
renu Saini
63 D, Sarabha Nagar, Ludhiana
Mobile No. [protected]

cash not received

Recharged my Mobile no [protected] by rs 120 on 18/10/2013 via paytm recharge.in debit card amount deducted from my ICICI account but my mobile has not been recharged order no[protected]
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Godrej Interio
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    32%
    Complaints
    1392
    Pending
    0
    Resolved
    446
    Godrej Interio Phone
    +91-22 6796 1800
    +91-22 6796 1700
    +91 22 6796 5656
    Godrej Interio Address
    Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
    View Full Information
    ADVERTISEMENT