[Resolved]  Godrej Locks — Pathetic customer service

Address:

Gurgaon, Haryana

Hi,

I am Bharat Bansal, resident of Gurgaon. My contact number is [protected]. I had purchaseed Godrej lock (godrej ultra tribolt) from hardware solutions (Sikanderpur) on 10th April'11. My lock instalaltion request no. is GGN1003834. As per their commitment, Godreg engineer was suppose to visit within 2 working days i.e by 12th April. But today is 17th April and no-one turned up so far... I have been continuing following up on this, but didn't get any positive reply neither from vendor, nor from the company. My main concern is that tonight am going out of town, and am at present living alone in this house, and the lock that is suppose to be fit-in, is of main door of my house. I can not leave this as it is, and move out of the house.

To add to this, I had a word with Godrej customer care, the vendor guys, and Godrej engineer...no-one helped me in this regard...

I had gone for Godrej locks, just because of it's goodwill and great reputation, but unfortunately i have had worst experience with Godrej. And I would never recommend godrej appliances to any of the contact in my circle. To me Godrej is the worst service provider, and one should never trust it's services.

Regards,
Bharat Bansal