[Resolved]  Godrej Refrigerator — freeze is not cooling

Address:

Seraikela-Kharsawan, Jharkhand

d/r sir i have purchased godrej (Eon) freze in the year 2009. fro the starting i has some problems but some how i have manged with the problem like door not locking properly,etc.I am pleased to infomr you that my door has been replaces after continious follow up of 3 months. But from the last 1 month i am facing the colling problem as my freeze is not coolling the things up to the mark. when i logged the complain with the dealer your service man visit our place and told us that they have to charged the gas, as the gas is not adequete in the unit.due to some family prolem i closed the complain after discussion with your service people. After that i swithced off my freeze for 2-3 days. After that when i switch on the freeze it is started cooling . To my surprise it is cooling for more that 2-3 hours after that the a sound occur in the back of the freeze and the cooling is stoped. After loging the complain again your service people visit our place and after checking they asked to change the timer and some other spare. and told us that it will cost us about 950/- and servicing charges extra. when at the first time they visited our place and ased us for charging the gas that time also thye have asked us that it will cost 1350/- . i don"t understand the exact problem. what has gone wrong wiht my freeze. when i have the warrnaty over compressor that why i should bear the cost of spares. If i have to bear the cost than i am very sorry to let yuou know that i hvae gone with very wrong brand and i will not suggest any body for purchasing any of the godrej product.

Now i want you people sitting in the head office to do something for me to get back my confidence in your product.

my address is
M.K.Chohdhury
Back side ot Bina Metal Flat,
Majhitola.Adityapur,Jamshedpur
[protected]