[Resolved] Godrej Refrigerator — No attendance from the dealer | |||
I purchased one Godrej Refrigerator on 7th January 2011 from M/s Aditya Agency, Malleshpalya main road, New Thippasandra post, Bangalore 75. Since the very begining the refrigerator is giving problem and it stops automatically. For the past one week it is completely down. I am contacting M/s Aditya Agency continuously and they are telling a lie every day that engineer would be send tomorrow. Even today I called up 4 times since morning and I was told that engineer would attend today at around 2.30pm. When he didnot attend, I called up again and was told the same story that engineer would come tomorrow. When I insisted that the engineer be sent today itself and not to repeat the story everyday, they just hang up the phone. I want the company to replace the refrigerator since it is under 1 year warranty and I want a refrigerator from GODREJ that works. Secondly I want GODREJ company to take action against Aditya Agency for harrassing the customer and lying to them continuously. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :
1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.
2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com
(RUSHIKESH J VAISHNAV)
JUNAGADH
Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :
1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.
2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com
(RUSHIKESH J VAISHNAV)
JUNAGADH
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :
1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.
2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com
(RUSHIKESH J VAISHNAV)
JUNAGADH
Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :
1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.
2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com
(RUSHIKESH J VAISHNAV)
JUNAGADH
Thanks a lot to Mr Sharma and his team, and Godrej as a whole.
The compressor was found faulty and it was replaced.
I am happy that the machine is working now.
Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.
With regards,
Birupaksha Ray
The compressor was found faulty and it was replaced.
I am happy that the machine is working now.
Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.
With regards,
Birupaksha Ray
Dear Ray Biru,
Your complaint has been closed as on October
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on October
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
1439
Pending
0
Resolved
678
+91 22 6796 5959
+91 22 6796 1800
+91 22 6796 5656
Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
Godrej Refrigerator — outlet water is not working
the outletwater or drain water which would be seen back are not noticedthe water is flowing inside from the vegetablebasket place &unusual sound
pls view my mail &help us as earlier as possible