[Resolved]  Godrej Refrigerator — VERY BAD PRODUCTS AND SERVICE

Address:

South 24 Parganas, West Bengal

Dear Concerned, I had purchased a refrigerator on 12/05/2009 from Kiran Electronics ( Baruipur- kol144 ) shop with Rs. 13900. The Model # is GFE 25 AC ( Col C/ Red ). After 3 months from purchased the Compressor got damaged. I had went to the Shop ( kiran Electronics ) to inform regarding the problem but they informed me that to contact with Godrej Service Centre which is absolutely unethical as if I take one goods from one shop where any problem will come definetly I will inform to the shop first and they have to do the necessary process not the customer. After a long way the shop had informed to the Customer care and they had come to my place after a long comunication ie 02/09/09. They had changed the compressor and had given a 5 yrs. warrenty for the compressor. Now after 02/09/09 on 03/08/10 again the compressor got damaged accordingly. Again same procedure..... informed to the shop owner athey had informed to the service centre. On 10/08/2010 one man ( Name : Ekramul mob # [protected] ) had came to visit only to see the problem and charged Rs. 350 where the service centre had informed Rs. 250 over phone and Rs, 1100 for Gas Charging . For this confusion I did n't given the amount to the man and informed him we would pay the amout when you will come to change the compressor. For your information the man Ekramul had already mentioned on the receipt PAID RS. 350. Whatever on 16/08/10 My mother had recvd a call from the mob # [protected] and the person informed that..... they will send service man to money first ( Rs. 350 + 1100 ) and will come back after for the service.

Please note my service order # 308157.

I have a big question is it a service centre or is it a frod centre that where has mentioned this kind of term ie first take money then they will do their job afetr finish their personal work.


This is my request you all that, plz do not do this kind of sevice to the customer as once they buy something they have some dream with that. I f their any problem with godds then it's bad luck. But if you people will not come to solve th problem then there has nothing to trust. Belief me I will never suggest to my freinds to buy any Godrej Product as I am really not happy for the Service. Goods can damaged that I agree but service is a protect to damaged.

Please do the needful.

kindly contact to my mob # [protected] for further information.


Thanks,
Tanay Nandi.
Mollarchalk, Magrahat.
South 24 Pargana