Godrej Refrigerator — not replace the parts after one month

Address:

Durg, Chhattisgarh

i was purchase the refrigerator on5th nov 2010 from prithvi electronic akasganga bhilai. the trey was cracked within 20 days iwas complained on 10th dec 2010 they surprice me and send the service engineer within 10 hours and message given in my mobile send shri kuldeep sahu to attend he checked and take both trey and said it will be replace with in three days.
unfortunatly as they received the complain they are not replace the trey yet today when i ash to the dealer they said that one of them are not attend the phone and the was gone on leave for new year celebration.

if this type of happen to the new custemer then god knows for old custmer.if the boss gone on holiday they are not charge to any person to take deal complain.
is this is the top company we are dealing with.
please take necessary action to make the company reputation in this regards