[Resolved]  Godrej Refrigerator — heavy noise,bad cooling and dented piece

I PURCHASED A REFRIGERATOR FROM YOUR CO. OUTLET PNB BUILDING, ARYA SAMAJ ROAD KAROL BAGH DELHI ON DATED 22/7/2008.SINCE I PURCHASED I AM VERY DISAPPOINTED FOR YOUR PRODUCT. YOUR PRODUCT ARE NOT GIVE ME A SATISFACTION . YOUR PRODUCT NOT GIVE US A GOOD AND PROPER COOLLING.I COMPLAINED YOUR OFFICE SEVERAL TIME AND YOUR ENGINEERVISIT AND MISGUIDE US AND TOLD US THAS NOTHING PROBLEM IN FRIDGE . HE ALSO TOLD US THAT YOU USED BIG WATER BOTTLES OF 500ML.SO THE FRIDGE NOT GIVE YOU A GOOD COOLING AND YOU SET YOUR THERMOSTATE IN COOLED STAGE.BUT WE ARE NOT SATISFIED AND I AGAIN COMPLAINED YOUR SERVICE DEPARTMENT AT OKHLA OFFICE. YOUR ENGINEER AGAIN VISIT US . HE CHECKED PRODUCT AND USED COOLING METER . HE VISIT OUR HOUSE CONTNUE 3 DAYS AND NOTE THE COOLING CONTINUESLY.HE FINALLY REPORTED THAT COOLING IS SO BAD AND THE PRODUCT WILL BE IN THE POSSITION OF REFILLING OF GAS BUT WE DENIED HIM AND WE DEMANDED REPLACE YOUR PRODUCT.AFTER SEVERAL TIMES I CALL YOUR SERVICE CENTER YOUR CO. REPLACE MY FRIDGE ON DATEG18/9/2008. BUT THE PROBLEM NOT OVER . YOUR REPLACED PRODUCT NOT WORKING WELL.FIRST DAY I AGAIN COMLAINED YOUR SERVICE CENTER THAT BOTTOM PORTION AND THRMOSTATE NOT WORKING.BUT THE FREEZER IS WORKING GOOD.NEXT DAY YOUR ENGENIER VISIT US AND REPAIR THERMOSTATE.HE TOLD US THAT FRIDGE GIVE YOU A BAD COOLING BECAUSE SOME NUTS ARE LOOSE IN THERMOSTATE AND HE REPAIRED SO YOUR COOLING MAY BE PROPER IN NEXT DAYS AND SET THE THERMOSTATE IN HIGH MODE. I AM VERY SURPRISED THAT IN THIS GOOD SEASON, WE SET HIGH MODE. BUT THE PROBLEM NOT SOLVED BECAUSE WE FEEL NOT COOLING IN BOTTOM PORTION AND I AGAIN COMPLAINED YOUR SERVICE OFFICE AND YOUR ENGINEER AGAIN VISITED.HE TOLD US IF DEFROST YOUR FREEZER DAILY, YOUR FRIDGE WORKING WELL.I AM VERY AFFRAID THAT NEW FRIDGE REQUIRED DAILY DEFROST.I USED DAILY DEFROST BUT NO RESPONSE AND THE PROBLEM IS SAME OF LOW COOLING.I PLEASED REQUEST YOU THAT MY PRODUCT WILL BE REPLACED IN SHORTLY .your product create a big noise and we can't sleep.hitender [protected]