[Resolved]  Godrej Refrigerator — Leakage of Water from the Refrigerator

Dear Sir / Madam,

This is Ampita Jain daughter of Mr. Ashok Jain, a customer of Godrej since last 25yrs. We have purchased a Godrej Refrigerator Smart Care on a exchange of Godrej Refrigerator old model which we were using it from last 20yrs. The date of purchasing is 2nd Sep'2008 and the time we have taken this product we are not at all satisfied with this as it has so many problems like, leakage of water from the fridge, vegetables & fruits getting bad very soon, leakage from the fridger tray etc...Its been a year now and we have also logged a complaint against the same to the customer care of Godrej but the thing is that the executive from their side had visited our place more than 10 times but no changes in service. We have been spoken to senior level people to replace the Refrigerator but no feedback. Our Authorised Service provider is: M/S Tanama Cool Servie, 306/307, Kailash Explanade, LBS Marg, Ghatkopar (W). Ph[protected].

Being so old customer we never thought of such experience, because we had a trust in Godrej and replaced a new product of same company. The thing is that they are not ready to solve the problem neither to replace the refrigerator. This is not the way they treat the customer.

Please look into the matter asap and get back to us. Also, let me know the details you need from our side.


Thanks & Regards,

Ampita Jain.