[Resolved]  Godrej Refrigerator — New fridge supplied in damaged condition

Address:

Chennai, Tamil Nadu

I purchased a new Godrej Refrigerator on the eve of Newyear. When it was unpacked by the service people for installation and demo it was found damaged--dent in the door and side wall of the fridge. The Company people tried to convince me saying they would replace the damaged door and side plate to make it look good. As the dent was found at the time o[censored]npacking the brand new fridge I pointed out that it was supplied in damaged condition and I refused to accept it and wanted replacement. Then the Company told that the dealer from whom I made the purchase would arrange for replacement. When I contacted the dealer they told it was the company who would attend to replacement. The matter is being dragged on for more than three weeks with no result. In the meanwhile, many visits were made by the company people to inspect the damage and take photograph but there is no indication either from the company or the dealer regarding my request for replacement.

It is high time the Indian consumers should be protected from such harassment by the companies and the Government should enact laws to make it compulsory for the companies to replace such damaged goods immediately when it is returned by the consumer. Such facility is available in US and other countries where the consumer is free to return the goods within a reasonable time if not satisfied with the product even if it is damaged. When the Indian Corporates follow American system of management and run their companies like Americans, why not they follow this policy of Ameerican manufacturers?