[Resolved]  Godrej Refrigerator — Charges claimed for replacement of the parts under warranty period .

Address:

North 24 Parganas, West Bengal

I have lodged complaint with M/s Godrej & Boyce , for the cheating they have done , on 13/04/2010 , but no response till date . Finally I had to pay Rs. 950/- to them . The copy of complaint being attached below .[protected] Hope , CONSUMER FORUM WOULD TAKE APPROPRIATE ACTIONS AGAINST THE COMPANY .

13.04.2010.
Head ---- Marketing
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai - 400079, INDIA.
Tel: +[protected] / 5959
Email: [protected]@godrej.com

Sub. : Godrej Refrigerator NOT WORKING FOR LAST 4 DAYS DUE TO COMPRESSOR PROBLEM .

Ref. COMPLAINT REGISTRATION NO. 244224 , dt. 10.04.2010 .

Dear Sir ,

I have bought one Godrej refrigerator ------- model GDA 19 E AXIS ------- of your company , on 05.08.2007 , at KOLKATA .

Now , as the same is not working due to some problems with the compressor , the compresspr needs to be REPLACED -------- and also the REFRIGERATOR IS UNDER WARRANTY FOR THE SAME MATTER .

But , as per your company's technician , they are charging Rs. 900/ from me , for the same , giving the reasons of servicing and transportation charges .

Now , I would like to know , whether any part of a machine could be replaced without the technician's visit and transportation of the part to be replaced[protected] WHEN THE SAID MATTER IS FULLY COVERED UNDER WARRANTY , as on date .

I hope , being at such a responsible position of an esteemed organisation , you would understand the MATTER , and accordingly look into the same , for your needful action .

Please note that , we have also recently purchased a large nos. of refrigerators from your company , for distribution to our valued dealers , at different locations , in East Region of the country .

WHEN SOMETHING IS UNDER WARRANTY ------- WHY SHOULD THE CUSTOMER PAY ANY AMOUNT FOR THE REPLACEMENT OF THE SAME ??????????????????

Though , one of your colleagues Mr. SAIKAT ---- at Kolkata --- Mob. no. [protected] , is trying to help me in the said matter .

Looking forward for your prompt and positive response in the matter pl.

Thanking you and with kind regards ,

PRADEEP HAMIRWASIA .

Mob. no. [protected] .

_____________________

Pradeep Hamirwasia
Sr. Manager - Marketing ( Head - Brand & Promotion - East ),
Ambuja Cements Limited ,
"Indicon Viva" , 4th Floor ,
53-A , Leela Roy Sarani ( Formerly Gariahat Road ),
Kolkata - 700019.
Ph. No.[protected] , 44033900 . Extn. - 411
Mob. No. [protected].
email : pradeep.[protected]@ambujacement.com
www.gujaratambuja.com
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