[Resolved] Godrej Refrigerator — Refrigerator Outside part heated and upper door fridge noisy sound

kavita Jagdish Godbole

from Chengannur, Kerala

Address:

Nagpur, Maharashtra

I Jagdish Godbole,residing at Nagpur have purchase Godrej Refrigerator Model No. 230 lit. 25AY [protected] with warranty period on dt. 15/10/2010 from your authorised dealer M.K.Traders, Ayachit Madir Rd, Mahal, Nagpur- Phone 2769460. After 3/4 month from purchasing, upper door friger part become noisy sounded and outside part of fridge become too much warm.
Therefore i request you to sort out the problem as soon as possible because we believe that the godrej refrigerator product is the best as compare to other refrigerators. we are godrej refrigerator customer from last 22 years and before that we are not faced such type of problem in our old godrej refrigerator.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Shantilal Bhanabhai Patel

from Bengaluru, Karnataka

Refrigerator — Cooling & Door Noise

I Had purchase Whirpool(30-Elite) Mastermind series on last year. before compliting whole year on last 27th October 2008 we face problem of Cooling in refrigrator only upper door got cool not in big door. So i just wait for 2 days and then i register my complain to Dealer(NEXT ELECTRICAL RETAIL CHAIN, NAVSARI, GUJRAT) on 30th October in wriiten format in their register.

When i Purchase it was informed us k any complaint once register will b solved in 24 hour. Even 2day on 5th November no one came to my house.

On 3rd November when i visit again Navsari they told k it will done in 24 hour. Navsari 15 km. away from my home.

inbetween this time i have 2 made no. of call 2 them navsari[protected] as well as your customer centre Surat[protected] and my complaint no. is 554.

On 4th November no one came to my house, i surprised..

On 5th November i again went to Navsari in NEXT, i was really surpeised tht they people dont know the status of my complaint. at that time they again informed me that Enginner is on the way to visit your house. And Unfortunately that information was given by your customer centre.

i wait till 5 pm in the evening and again i caled and ask the reply was same from both side k Engineer will come. After hour i got anger and i caled surat again and told that Lady about complaint on mail to upper management then she gave me the no. of Valsad Service Centre[protected]
When i caled Valsad that people said we will come tomorrow means 6th November.

My question is on what basis this people are harres us and spoil our time and mind that they will on the way.

i hope tomorrow this people come and give us permenant solution.

Another intresting thin why this NEXT ELECTRIC PEOPLE not able to find tht Valsad contac and prompt answer.

I was really disappointed by Whirpool Refrigerator performance & worst service.

because when i purchase new at that time in couple of days i have to caled Engineer for Door Alaram not working but they people are unable to solve that problem even today.

So i hope this time from your strong support i will get permenant solution and not in 6 days instead of 24 hour. so i can purchase WHIRPOOL brand in future also & recommend other

And please establish co-ordination between Dealer and Company also so Customer did not Suffer.

Complint no. 554

Shantilal B. Patel
[protected]

Godrej Appliances Customer Care

from Pune, Maharashtra

Verified Support

Dear Kavita Jagdish Godbole,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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