[Resolved] Godrej Refrigerator — POOR SERVICE

shreedharsingh

from Mumbai, Maharashtra

Address:

Gautam Buddha Nagar, Uttar Pradesh

I HAVE A GODREJ PENTACOOL GD 19 REFRIGERATOR. IN MARCH 2010 MY REFRIGERATOR STOPPED WORKING AND I LODGED A COMPLAINT WITH GODREJ AND THE LOCAL PEOPLE CAME AND ATTENDED THE PROBLEM, THEY CHANGED THE TERMOSTAT AND FILLED IN GAS. AGAIN AFTER A WEEK'S TIME THE REFRIGERATOR STOPPED WORKING. AGAIN AFTER COMPLAINT AN EXECUTIVE CAME AND CHANGED THE THERMOSTAT FREE OF COST BUT AGAIN ADDED A NEW ITEM, LIMIT SWITCH. AGAIN AFTER COMPLETING JUST 3 MONTHS FROM THE DATE OF LAST REPAIR THE REFRIGERATOR HAS STOPPED COOLING. WHEN ASKED IT WAS SAID THAT NO GUARANTEE FOR ANY PREVIOS WORK CARRIED OUT IS VALID AND I WILL HAVE TO MAKE FRESH PAYMENTS FOR ANY VISIT / REPAIRS BY THE SERVICE ENGINEER. THE COST OF A NEW REGRIGERATOR OF SAME SPEC TODAY IS Rs 9000 (MAX). COST OF REPAIR SO FAR HAS BEEN Rs 2000 +. IF AFTER SPENDING Rs 2000 THE REFRIGERATOR WORKS FOR ONLY 3 MONTHS AND AGAIN STOPS WORKING THEN WHAT THESE REPAIR PEOPLE ARE COMING FOR. THEY ARE JUST FOOLING US IN THE NAME OF AFTER SALES SERVICE.
THANKS

SHREEDHAR SINGH
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SANTHOSH V

from Kollam, Kerala

Sir,

Re: Complaing no:759945

My godrej refrigerator was taken from my home on 13.05.2009 for replacement of compressor, which was causing me double the electricity bill every month. Till date, I have not heard from godrej smart care. When I call, they will cut short the call by saying that, they will call back.
The address of the servicing centre here is,
J.S.SERVICES
OPP:KOCHUKODUNGALLOOR TEMPLE
KOTTACKAKOM WARD
HIGH SCHOOL JUNCTION EAST,
KOLLAM-691013.
KERALA STATE

Also, I would like to know, why you are charging Rs.1550+ T.A.for replacing a compressor, which is very much in the warranty period ?
I am a shareholder of the company as well.Why such poor treatment is meeted out to customers like me ?
Hope a very early action will be initiated at your end upon receiving this mail.

Thanking you,

SANTHOSH V
R K BHAVAN
103, CURZON NAGAR
CUTCHERY WARD
KOLLAM-691013
KERALA STATE.

AKSHAYGOEL

from New Delhi, Delhi

Dear sir
we have puchased a refrigerator from your dealer at Panipat (Haryana) 6 months back. But it is not working proparly. we approch to the dealer for this many time, but no responce from his side. our complaint no. is 945198. you are requested to take necessary step on highlighted problem.

Thanku

avtardhanjal

from Adampur, Punjab

i have purchased a godrej eon refrigerator 250 litre in oct, 08. but from two month door of the freezer is not closed properly. i have registerd compliant in this regardon 31st july 09 to godtej service centre and sevice engineer came and tell door to be replace also he said that door is not in stock. after that no reponse from the service centre. i call many times to service centre they said that still we do not have part in stock. i am very much depressed now. what is the alternative of this. can i go to consumer court in this regard. please give me suggestion.

jitender verma.

from Gurgaon, Haryana

i have purchased a godrej eon refrigerator in NOV, 2010 but from day ist i have registerd compliant in this regardon 24th jan 2010 to godrej service centre and sevice engineer came and tell problem in electricity supply please install staveliger but is not staveliger problem becouse this noise is stop after a hit on the compressor, i am very much depressed now. what is the alternative of this. can i go to consumer court in this regard. please give me suggestion.

mohandas1

from Mumbai, Maharashtra

Godrej service is poor across India. They choose third-rate franchisees for servicing.