Godrej Appliances Complaints & Reviews

gas refilling — call center problem

dear sir,
i ve been a customer at Faridabad via cus no. fg2407 for prarthna enterprises. your call center no[protected] is not having any no of the said agency[protected],[protected],[protected]. Im facing a lot of problem for booking of my refill . please look in to this matter asap.

Dear Mr. Dinesh

Its not problem in Faridabad but its problem in Gujarat too & may be all over India..for cooking gas.

We are also facing same problem with local gas agencies for re-fill..so i hp the recent neucler deal with US will help us such kind of cooking energy too..????

RP
Ahmedabad.

Same problem here in hyderabad too...to book a refill we have to go
in person to the office.This is really frustating, the phone is always engaged
and sometimes we hear a ringtone but no one picks it up.

Serious action should be taken against these LAZY staff.

Godrej 2 door refrigirator — not cooling properly

we have already have the same problem just before 1 week. they have taken 1000rs and still there is no improvement in its cooling system. please take some action as soon as possible.

Since we purchased the fridge in April 2008 from M/s NEST under their invoice No. 260033 dt. 24-4-08 it has not worked properly. Our complaints to the supplier, M/s NEST, Kandath Complex, G.B.Road, Palakkad has not yielded any result.Your service provider M/s A One Trade Links, Palakkad are equally unprofessional in their approach.Even under the warranty period, they are demanding payments for their services.They have taken the fridge for repairs on 7-8-08, 17-10-08, and 8-4 09 and each time they return it after considerable delay and many reminders. We are a pharmaceutical distributors and many of the life saving drugs are to be kept in the fridge.We will be forced to take legal steps if the defective refrigerator is not replaced immediately.

Refrigerator 180 Frostfree — door leakage

Sir, I have 180L Frostfree fridge from Godrej(NOT IN WARRANTY) at my home in Gurgaon.The cooling of the fridge got poorer leading to my complaint No 929653 at Delhi.Mechanic from M/s New Era Gurgaon visited us on 09-10-08.The repair charges as asked for were paid but problem remained and my requests for repairs were not attended to-even after I contacted your web site about 3months back, M/s New Era rung us up but did not visit for repairs.My address is B-101, Krishna Apartment, Plot No-GH 98, Sector 54, Gurgaon-122011.My telephone No[protected], [protected].

Since last few weeks my refrigerator is not working it does not cooling at all. I send an sms to complaint cell but no response i have recd.. Kindly depute some body to take care of the same my address is as follows:
SANJAY SAXENA
749- SHAKTI KHAND 4,
INDIRAPURAM, GHAZIABAD, U.P.
TEL NO. [protected], [protected]

Repairs since completed.

I Rohit Srivastava facing very problem with my Godreg refrigrator as less cooling but many time i have given my complain to service center at Hazratganj Lucknow ( UP) but the service engineering making me fool and was reported that it is working properly,

Kindly sent an engineer and attend the problem other wise i will go for consumer forum.

Thanks & Regards,
Rohit Srivastava ( [protected] & [protected])
1/39 Ruchi Khand I, Sharda Nagar Raiberely road,
Lucknow ( UP )
[protected]

Godrej — refrigerator not cooling

I purchase a godrej refrigrator 2 year before and it is in warranty period the problem is the refrigrator not working cooling process my refrigrator is off for 1 month because iam out of station after come back i srart it its not cooling .

Dear Sir,
I have GODREJ REFRIGERATOR and have a contarct for one year (AMC) but feel very sorry to say that after lot of complaints till now i am not setisfied with the service becacuse its not working till now properly. Engineer told me that timer have some problem and we have not timer in stock so i have put a old timer that is not workable.
Pl do needful action and repair my refrigerator.
With best regards
Kamal Aggarwal

godrej-refrigarator — not cooling

we are facing the same problem which was resolved in april 2009.just three months passed after changing the compressor and our refrigerator is not cooling again.

I purchased a fridge on 12.7.09 from Sadana, Alambagh but my fridge not cooled any bottle of any producet and not ice till today.

MY ADDRESS HOUSE NO.551KA/O-1194 SAKET PURI BHILAWAN ALAMBAGH NEAR VARIETY ICE CREAM FACTORY LUCKNOW-226005 CONTACT NO.[protected], MOBILE NO. [protected]
I HAVE PURCHASED A GODREJ FRIDGE ON 12.7.09 FROM M/S SADANA, ALAMBAGH LUCKNOW BUT MY FRIDGE NOT COOLED PROPERLY. PLEASE DO THE NEEDFUL IMMEDIATELY.

customer address
selvaraj
vellagoundanoor
morasapatti
idappadi[tk]
salem[dt] tamilnadu 637101
cell;[protected]


our old complaint;no;277358 ,325932

godrej /refregerator — no cooling

customer address
sevaraj
vellagoundanoor
morasapatti [po] 637101
idappadi [tk]
salem [dt] tamilnadu
cell;[protected]

It was with great confidence that we decided to freeze on buying a Godrej refrigerator, going by the reliability the name Godrej suggests.
Unfortunately, the experience has not been a too pleasant one for us.
When right from the booking stage, the model we had selected was delivered nearly 15 days after the promised date.
Well all's well that ends well, we would have liked to say..but no! That was not the end of laments for us. After a few days of service, our refrigerator stopped cooling.
We informed the store from which we had purchased and we received a call from some service centre saying that a technician would be there in THREE days. Well keeping their promise, the technician arrived only on the third day, that too without calling to confirm if anyone was home. He informed us that some part (the timer) was faulty and he would come with a replacement the next day. What surprised us was the technicians promotion attempts to buy a stabilizer!
The next day, we got the part replaced, and things were alright for ..alas, less than one week, when again we faced the same problem.
Again came the innumerable calls, ONE more technicians visit..and till date we are stuck with a non functional fridge. We have tried calling any and all places we could , but apart from being told that the piece is out of stock, that too after we called, no one has taken any cognizance.
Today, a refrigerator is not a luxury item any more but has become more than a necessity. Imagine our plight, having to throw away stocks of vegetables, and dairy items besides other things.
We all keep busy schedules and such problems can cause a lot of irritation and trouble.
We are totally regretting our decision to have bought home a godrej product!!

not cooling

Godrej Refrigerator — Non cooling

My refrigerator is not working properly.I visited the shopkeeper and informed him regarding the same after continous folloup of 8 days a servicing person visited my house and told that there is gas choking problem.But i'm doubtful about his answer as without testing he had concluded.Also he said that servicing charge is Rs.250/ and gas refil is Rs.800 total 1050.

The service charges are too much.

We have 240 litre Godrej Refrigerator ony 3 yrs old, Now from last 3-4 months not giving good cooling effect , even after whole night ice formation is not possible

Godrej Refrigerator — Not Cooling

Sir.
We purchased Godrej Refrigirator on 29 July 2009. It is not working properly. Cooling performance is almost nil. Pl see. Thaks.

Godrej Refrigerator — Not cooling

Cooling Problem
I have Godrej Refrigerator

There was cooling problem in my fridge. The first complaint which I made to Godrej Service Centre (Toll Free No. [protected])was in the month of May 2010. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Godrej technicians so far.

1. In first visit of technicians from Godrej, they said that the gas Problme
2. In the second visit technicians said cooling problem observed on the next . This time Godrej Technicians told that the friger is leek .
but form that date to till date my problem is still .on this date they are saying that part is not on Stock It will come form Delhi,Faridabad of Mumbai.
but still there is not solution.

I talked Mr Nitin AM north He Said me that your frigde will reprair by the day of Saturday 29 May 2010.If it will not done then we provide you new Refrigerator.

I am struggling since last 20 Days to repair the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.

RESPECTED SIR,i purchased refregertor on 20th august 2009, model no GDE19BI SL NO[protected]. after 1 month it got complaint not cooling . i informed the dealer maharani elecctricals sreekandapuram kannur dt kerala state so i was registerd and technicians came repaired but again it was complaint the same after one month again they send technicians. repaired but after 2 days again complained now. that time i requested to replace a new one. but they refused. this situation i lost my trust with your company. i could'nt use this refregerator even one month so kindly take an action to my needs.thanking you

yours faithfully
sunithapn(c/o p.k. shantha) plackal house eruvessy post kannur dt india ph. [protected],[protected]

Hi,
Our refrigerator is not cooling from the past 4days. When I put the switch on, a sound comes and the refrigerator does not cools. Please do the needfull
Regards
Manjush

not cooling


Hi,
Our refrigerator is not cooling from the past 4days. When I put the switch on, and the refrigerator does not cools. Please do the needfull
Regards
AAnil Thakur

Godrej/Refrigerator — NO COOLING

THE COMPLAINT OF NO COOLING WAS REGISTERED BY ME ON 16TH JUNE VIDE COMPLAINT NO 378363 & ATTENDED FINALLY ON 26TH JUNE & COULD NOT WORK LONG & AGAIN A COMLAINT WAS REGISTERED ON1ST JULY WHICH IS YET TO BE ATTENDED BY SOME ONE INSPITE OF SO MANY REMINDERS TO THE SERVICE CENTRE. I DONOT KNOW WHAT & HOW TO GET THE COMPLAINT ATTENDED. IF SOME ONE IS LISTENING, PL GET THIS FIXED ON PRIORITY.

സര്‍
ഞാന്‍ മൂന്നു വര്ഷം മുമ്പ് വാങ്ങിച്ച ഫ്രിഡ്ജ്‌ ഇപ്പോള്‍ തണുക്കുന്നില്ല വാങ്ങിച്ച കടയില്‍ പരാതി കൊടുത്തപ്പോള്‍ അവര്‍ ഒരാളെ വിട്ടു പരിശോദിച്ചപ്പോള്‍ കംബര്സര്‍ പോയതാണെന്നും അത് കമ്പനി ചിലവില്‍ മാറ്റി ത്തരാമെന്നും കൂട്ടത്തില്‍ ഗ്യാസ് ഫില്ല് ചെയ്യാന്‍ 2200 രണ്ടായിരത്തി ഇരുനൂറു രൂപ വേണമെന്നും ആവശ്യപ്പെടുന്നു ഗ്യാസ് ഫില്ലിംഗിന്നു ഇത്രയതികം ചാര്ജോ ?

LAILA MAHIN
FIRDOUS MANZIL
VILAKKODE, IRITTY
KANNUR DIST, KERALA
[protected]

MY NAME IS MUTHU - I AM HAVING GODREJ REFRIGERATOR,
ADDRESS.NO.10 B BLOCK HOUSING BOARD COLONY, PUDUPET,
CHENNAI-600 002. MOBILE NO.[protected] AND [protected]

mail id - [protected]@gmail.com

PROBLEM WAS NOT COOLING. FOR THE PAST THREE DAYS.

Kinldy do the needful as soon as.

We had bought Godrej Frostfree 2 door refrigerator in Jan 2001. For 9 years we have luckily had no problems, except minor wear and tear replacements and found the Bangalore service centre prompt and precise in their services.

3 weeks back we shifted to Ahmedabad and since coming here we observed less cooling which we initially attributed to change in climatic conditions. But when food started spoiling, we lodged a complaint (no. 782189). Technician visited on 20th July 2010 and after due testing collected an advance payment of Rs. 1200/-.

We were advised this was for compressor testing. If compressor was found defective then replacement cost would be Rs. 3600/- (Rs. 1200/- to be adjusted and only balance to be paid). If compressor was ok then only gas filling would be required (optional), total cost of which is Rs. 1200 (already collected). If we didnt want even gas to be refilled, Rs. 1000/- would be refunded and only Rs. 200 retained as service charge.


On 23 July 2010, another technician visits and after testing compressor, advises us that it working FINE and only gas filling is required. So we go ahead with the gas refilling.

By evening we observe that cooling has drastically reduced and we call local service centre. They advise us to wait for 24 hours.

On 24th July 2010, we call them again and inform that cooling was even lesser than prior to refilling gas. They promise to send someone to check at earliest. noone comes on 24-25th july.

On 26th July 2010, we file a fresh complaint with toll free number (complaint no. 784293). The 1st technician comes and checks cooling and says there is problem with gas refilling. There is moisture in it, so it will be redone.

2nd technician comes back for gas refilling and when he open up the fridge again, he informs us that there is now problem with compressor (!!!), pumping is not happening.

We fail to understand why this was not diagnosed initially? His justification is that it was pumping OK when he tested on 23rd July. Also when we questioned him why colloing has reduced even more, his reply is that type of gas refilled is different than what was used earlier and this gives less cooling !!!!!

So is Godrej company ripping off people by using inferior quality of gas?

Also, now we are been pressurised into paying additional Rs. 3600/- (so our total cost is 1200+3600). If the technician had tested properly, it would have saved us not only rs. 1200 but also lot of agony of living without refrigerator in Ahmedabad heat.

Is there anyone who can address this issue?

its all the problem of compressor same problem with me i purchase on 03/06/2010 and problem start, i also replace fridge but that also create problem after one month now i told to company that i want refund of my money... u also do this

its all the problem of compressor same problem with me i purchase on 03/06/2010 and problem start, i also replace fridge but that also create problem after one month now i told to company that i want refund of my money... u also do this

Godrej — Non cooling of Refrigerator

We purchased a 165 litres Refrigerator from the local dealer eight months back. The cooling is completely failed. We have lodged so many complaints but no result.

Godrej Refrigerator — Not Cooling

Dear Sir,

Our Refrigerator is not cooling both in freezer and also in common cabinets since yesterday, if I complaint to Godrej they will charge like anything, I don't know what to do. Please pay urgent attention to my firdge.

Thanks

Kalavathi
[protected]

Godrej Refrigerator — Not Cooling

We have facing 03 times same complaint about our refridgerator was not cooling in 05Month period and again facing same complaint about our fridge.

Kindly take necessary action please.

Thanks with regards

Ramesh Kashyap

godrej & boyce , refrigerator — not received the assured gift as yet with the purchase of godrej refrigerator

I YAFRA JAMAL, purchased a godrej refrigerator, BILL NO. - 1315052 from GODREJ BHAWAN, MATH URA ROAD, OKHLA, NEW DELHI- 110065 dated 30-08-10. They told us that on the purchase of any refrigerator,a grinder juicer will be given as a gift.We have received the delivery of refrigerator,But till now we have not received any assured gift. So please kindly take a quick action regarding this matter. .

Not Cooling
We have 180 litre Godrej Refrigerator ony 6 yrs old, Now from last 3-4 months not giving good cooling effect, even after whole night ice formation is not possible

my name is vinay annadate. i am having godrej refrigerator. address no 391/2143 shreeya enterprises, near y.c.m.hospital.back side of sai mandir.sant tukaramnagar.pimpri.(pune).18. mobile no [protected] / [protected] / [protected]

Sargam Electronics
A-1, Kanti Nagar Extension
Main Road, New Delhi.-92


Sir,
Sub: Replacement of defective Godrej Refrigerator.
Ref: - Invoice No. S/KN-1348 Dated[protected].

Reference above undersigned wishes to draw your kind attention towards following facts for your kind favour.

• That the above refrigerator GDPV5193T shell wine red was purchased by undersigned on 21/11/2010 towards dowry article to be gifted to my daughter on her marriage date 29/11/2010.
• That a no. of other articles were also purchased vide Inv. S/KN-1347 dated 21/11/2010 VIZ. Samsung LCD LA-32C350DI, Samsung Washing Machine WT-9205, Samsung WRAC AW181QAE & Timex Men’s Watch for the purpose.
• The performance of all other article was found satisfactory except the above Refrigerator which is not functioning at all since very first day it was put into service.
• Since it was a dowry article it defaced the image of my daughter at her in laws in the very first instance. It is presumed by them as if some old, junk & used article was conferred upper them by us.
• Godrej Technician visited my daughter’s residence 89 Sunder Puri, Main Market, Ghaziabad, Near Railway Station twice till date & ultimately declared that compressor was faulty & it required immediately replacement.
• I have lost my faith & interest in Godrej Permanently as the company has no effective quality control on its equipments & articles displayed in its show room.
• As such it is requested that either this refrigerator be replaced with immediate effect or else the money spent by me on this defective article be returned back to me lest, I shall be bound to seek help from Consumer Disputes Redressal forum for bestowing me justice.


Yours Truly

Date :- 05/2/11

(YasPal Singh)
H.71-72, Block C-1, Welcome Seepalmpur III, Delhi-110053
C/- 1. Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli, Mumbai – 400 079.
2. Godrej Bhavan, 2nd Floor, Shershah Suri Marg, Okhla, New Delhi. Godrei Bhavan, 2nd Floor, Shershah Suri Marg, Okhla, New Delhi ...

I am Vinod Sharma from Jaipur bought a Refrigerator from Godrej on dated 30.09.2011.Model No.GDE26B1 CUSTOMER NO.30089J.From the delivery time it works for 2 hrs then the cooling stop.I call to sales manager & sales boy many time .they only said that engineer is coming .I also submitted the complain in customer care center of Godrej Tel.[protected] call no.[protected] .The reply only came that will send the engineer but last 6 days no body came .Now the sales person ignoring my call also.

Godrej Refrigerator — It is not coming cooling

Refrigerator power is coming but not coming cooling, please rectifier the problem


This is Raghava
Mob: [protected]

Dear Suvankar,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :[protected]/1800 – 225511.


Regards,
Godrej Appliances Team
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i think my compressor not working. How many new compressor cost ?

Dear Suvankar,

Your complaint has been closed as on October 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Vinod,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

The Refrigerator was not functioning from Sunday, a complaint was lodged K[protected] on monday on 9th Sep 2013 and on that day service engineer inspected and informed that gas will have to refilled and the gas will be refilled by another person in the refrigerator within two days i.e., 10 th and 11 th. Then I contacted with customer care on 10 th afternoon around 5 p.m. and informed me that the gas will be charged on 11 th probably between 11 to 3 p.m. So, I have to take leave from my service today (11th Sept). But now, today around 12.p.m., they are informing me that it will not be possible to refill the gas. I think it is ridiculous as the working day of my is lost.
So, I think to it is necessary to think how to serve the customer. I must admit the service is very poor and particularly the timing, why not after 5 p.m., then I or my family members will not have to take leave.
Anandamay Barik
Bankim Kanan
Chinsurah R.S.
Hooghly - 712 102
West Bengal
India

The Refrigerator was not functioning from Sunday, a complaint was lodged K[protected] on monday on 9th Sep 2013 and on that day service engineer inspected and informed that gas will have to refilled and the gas will be refilled by another person in the refrigerator within two days i.e., 10 th and 11 th. Then I contacted with customer care on 10 th afternoon around 5 p.m. and informed me that the gas will be charged on 11 th probably between 11 to 3 p.m. So, I have to take leave from my service today (11th Sept). But now, today around 12.p.m., they are informing me that it will not be possible to refill the gas. I think it is ridiculous as the working day of my is lost.
So, I think to it is necessary to think how to serve the customer. I must admit the service is very poor and particularly the timing, why not after 5 p.m., then I or my family members will not have to take leave.
Anandamay Barik
Bankim Kanan
Chinsurah R.S.
Hooghly - 712 102
West Bengal
India

sir i am rajeswararao velaga from visakhapatnam andhraparadesh..i have bought godrej penta cool refrigerator from authorised show room in the year 2006..i have once got it repaired once 2 years back by replacing mother board from ur service support as it is not effective in cooling by spending rs.4/5 thousands.Now i am again facing the same problem once again and complained to customer care and the same was registered call no.[protected] on dt/[protected] and another call no.[protected] dt/[protected] but in vain...there is no response from the service centre till today..i have reported one mr.ravindra of vijayawada godrej service official through his mobile [protected] though he has promised to supply the circuit board which is not available in visakhapatnam 2 months back, he has failed to do so till today.i have put him an another message thru whats up recently requesting to do the needful at least belated..but there is no resonse as of now...it is so unfortunate for such a reputed company like godrej ignoring the complaints of the valuable customers...pl respond to retain the confidence of the people...
contact mobile..[protected]...land line..[protected]

Fridge is not cooling

our fridge is not cooling in a proper way

Dear Shrutika,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :[protected] / 1800 – 225511.

Regards,
Godrej Appliances Team
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Dear shrutika shukla,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Sir / Madam
I bought this Ref. on 30 / 04 / 08 (Book No. 27, S.No 1303) from Rhythm House from Sector 18, NOIDA.
Being a Professor from JSS Acaademy of Technical Education, NOIDA, I recommended most of my staff members to buy products of Godrej from NOIDA.,
But to my knowledge, the product that i bought Model No. GDN 1800 (Gray), has some defect, i ask for exchange for which he ignored.

Now Iam frustrated with this product, this is the fourth time in a row that Iam in trouble for the SAME PROBLEM. Every year Rs.1500/- plus others is the bill.

Very interesting part is that My Grandfather and Mr. Godreg studied in the same college in Bombay. unfortunately both are in Heaven.
The only thing is get the Technician from the Bombay company with my expenses OR throw this product in the dustbin and the very critical is that I will give NEGATIVE feedback / STOP if any one of colleagues ask for the product to buy from NOIDA.

This product gifted to me by Mr.Senthil for my marriage.

HANUMANTHA RAO K. R.
JSS ACADEMY OF TECHNICAL EDUCATION.
C 20 / 1, SECTOR 21, NOIDA.

Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected] / 1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear CJSLobo,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Tariq,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.


Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Tariq,

Your complaint has been closed as on March 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear kalpeshshah,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

I have been facing problem in godrej refrigerator ever since i purchased it in 2004.
Recently there was a problem in cooling. There was no cooling. I lodged complaint in May'09 and the compalint no. is 619332. The technician visited on 11.6.09 and said that some parts will be replaced. He replaced the same and total amount was Rs. 1650.00 under receipt no. 2483 and 2484 of authorised service centre Sugam services, jaipur. Within 24 hours the same problem happened. we called almost daily to the service centre and they keep on saying we are sending technician. Then in July'09 the technician again visited and told that we should take the refrigerator to their service centre as the fault will be solved there only. They are not ready to explain that for what parts they have charged Rs. 1650.00 and the refrigerator still not in working condition.

I am facing problem in Godrej Refrigerator since I purchased it on 03.07.09. After so many phone calls to the dealer (Next Retail Shop. Lajpat Nagar II) I got the complain No 205509. There is very less or little cooling, recently there was a complain of No cooling or non cooling. The complain locked for less cooling.
1st Time technician visited he doesn’t do anything and left the home without giving any satisfactory answer.
2nd time on 01.08.09, he told me that there is a fan problem in your freezer I don’t have fan now I will come tomorrow and change the fan.
3nd time on 03.08.09 he came but there is power cut that time so he just take my father signature and left home.
4th time visit some another technician visited and he told me that fan is working fine but there is a problem in relay and may be in timer I don’t have these things now I will change it on next visit.

What is this if after 3-4 visit Godrej Technician are not able to resolve the problem of cooling in New Refrigerator then they must change the Refrigerator instead of replacing the part or repair the Refrigerator.

I have purchased my 165 ltr. refrigrator in 1990 and it is in good working condition.I want to change inside Rubber gasket I request you to inform me the address from where i will get original gasket
of godraj .

Hope you will do the needful.

Regards,
Pankaj

no cooling

freezer cooling is insufficient and no cooling in refrigerator compartment.

We bought the fridge in 2005 and tken amc for 4yrs.model no is GFP 280x double door. Every summer problem comes with cooling .Now its not working at all. your call center no delhi zone is not reachable.kindly send competent engineer.


sanjay kr
[protected]
[protected]

jai maa durga electronics 15/10-11 trilokpuri [protected]

sir we purchase godrej coldgold infinitive fridge before 4years at krishnagiri tere is no cooling at vegetable tray we complaint to the customer care they changed the compressor before 6months till there is again in that please come and solve the problem as soon as possible

Sir

We bought the refrigerator of your godrej product on 15/10/2009, not even 2 years completed,
it had not given cooling for the past one week. My father always used to tell buy only godrej product
but Iam dissatisfactory about your refregirator.

Thanks

sir,i have purchased a refrigarator on 18/04/2010. but problem is that within 1 year,there is problem of gas.& this problem occures not only 1 time but 5 times in a year.& the issue is no one is ready to take a responsibility of a problem.i m really get frusted......i rally need help......my contact no is [protected].

Dear Meena,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Meena,

We apologize for the delay occurred but we are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Sir,

We bought the refrigerator of your godrej Refregirator on 03/05/2008, The model no.is GDE19B2SF and Unit S.R.no.[protected]. It is 4 years completed, Its a first problem.
it had not given cooling for the past Five Days . My father always used to tell buy only godrej product.My family also giving godrej product preferable and my friends also preferable.So Please solved my problem and take action as early as possible.
My Details as follows us:
Thangellamudi Nagesh, S/oT.RangaRao, D.no.55-2-22/1, Ramalayam Street, Old VenkojiPalem, Visakhapatnam-530021
Ph.no.[protected]

Dear Kamlesh Khamitkar,

Your complaint has been closed as on May

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Meena,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sir/ Madam,

This is in reference to the non cooling of my refrigerator purchased in 2008 & duly corrected in Oct'2011 but again after a month, cooling problem started which is communicated to their Customer complain number [protected] on 25.11.11 but not attended as yet.
Therefore, kindly look into the matter & oblige in getting this corrected.

Thanking you in anticipation of rapid response,
Yours faithfully,
Mrs. Malti Singh ([protected]),
E-7/ 803, Runwal Estate, Thane (W).

Very Disappointing resulting un acceptable company product.

Dear P.VykuntaRao,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear P.VykuntaRao,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

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Godrej Appliances Team
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Dear Sandhya,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
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Dear Sandhya,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Jangid,

Hope your complaint has been resolved by our Godrej team

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

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Godrej Appliances Team
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Godrej Refrigerator — outlet water is not working

the outletwater or drain water which would be seen back are not noticed
the water is flowing inside from the vegetablebasket place &unusual sound
pls view my mail &help us as earlier as possible

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

Dear Sir,
My Refrizerator Model No. GDA 26E S[censored]nit Sr. No.[protected] purchase on dt. 15.12.2007 from M/s Mahalaxmi Electronics, Maliwada Road, Junagadh. But on the very next month the Freez started creating number of problems and I had already informed on phone as well as orally to lyour dealer. My Service Call No. is 812217. When ever the mechanic visit my house, I have to pay Rs. 180/- as the visiting fee, but you should understand that the product you have sold is totally defective and what your dealer has told is not there. It is as under :

1) The above model was anti-corrosive for 10 years and on the next year, it started corroding. Then the painter from your company took the door and repainted but immediately after six months, the whole door and other steal parts get corroded. Pl. get me the above things corrected.

2) The defrost system does not work properly and the defrost water does not pass through outlets, but it is accumulated back of the Freez over Compressor and ultimately it is overflown over the electric terminals and creates short circuit problems thereby electric shock accidants. Moreover, as soon as we press the derost button, after one hour the continous flow of drops inside the Refrizerator over all milkcan, other matterials, vegetables and the whole Refrizerator becomes full of water. So every time at the time of Defrost, we have to pull the Refrizerator forward and remove the Tray from the compressor to exhaust it.
Now I am fed with the service, visiting charges and all the times your mechanics make experiments and never turn up for further problems. I have seen that your Company has changed three Service Centres in Junagadh city. It is therefore desired that first of all the Refrizerator Door should not get corroded during the guarantee period. Secondly, the drops of water should not fall inside the Freez after defrost. Pl do not teach me any working methodology to use the Refrizerator as I had the same Refrizerator in my house for 23 years without any problem like this. It is requested for the last time to send your Engineer and find out the solution of water dropping inside the Freez and replace me the Door as it has totally corroded during the anti corrosive period of 10 years, failling in which I have to approach Hon. Court for compensation and mental stress. A line of reply and quick service is relquested. My Cell No. [protected] Email : [protected]@yahoo.com

(RUSHIKESH J VAISHNAV)
JUNAGADH

Thanks a lot to Mr Sharma and his team, and Godrej as a whole.

The compressor was found faulty and it was replaced.
I am happy that the machine is working now.

Sincerely hope that "Aditya Agency" should know, that they cannot misguide customer by hide-and-seek manner.

With regards,
Birupaksha Ray

Dear Ray Biru,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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godrel/ refrigerator — machine is not working

refrigerator is not working may be compressor is faulty . so please resolve my problem ASAP.i am waiting for your reactive action.
Thankyou.

Dear chandankarakoti,

Your complaint has been closed as on October

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Dear Sapan Kumar Giri,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Refrigerator — Not working since a long time.

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

Hi,
I purchase one Godrej refrigerator on March 2008. But it is not getting cool. I complained several times about same issue But they just resolve the issue for few days. At the time of purchase, they gave me warrantee of Godrej refrigerator till 5 years. But today I am facing the problem and i called Godrej refrigerator customer care. They said we charging for Rs. 2000/- for gas refiling + visiting charges. I don't understand meaning of warrantee. If i have to pay for everything, what is use of warrantee?

I will highly appreciate you, if you can resolve the issue ASAP. because i am suffering a lot. Please suggest me for the same. waiting for your positive response.

Thanks and Regards.
Vinod Kumar Sharma.

Dear RANNALDAS,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I had posted this complaint long back and had thought that writing in this forum will help me to get justice. But there has been no follow up till date. What is the use of this forum if there is no use in posting here. The authorities should at least have the interest to do something about it or try to talk with us to find out if they can do something.

Shame on Godrej! Is this how you manage your customers and give service?

I am left with no option but to go to the consumer courts to get justice.

Sameer Hota

The response of Godrej Appliance Team is completely False.

They have not even contacted me till date even over Phone.

Dear citizens, beaware of this false statement made by the Godrej Team.

My problem has not been resolved till date.


Sameer Hota

Dear Sameer,

Your complaint has been closed as on September

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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I purchased godreg pentacool refrigerator on 25th May 2012...but now there is rust at door ...how to I complaint against it there is 10 year rust free warranty...
Ajay Kumar
Dumra
Baghmara
Dhanbad
Jharkhand
Mo. No.-[protected]

Godrej/Refrigerator — Negligent service of technicians

Complaint No.: 688619 dt.21.6.10; 690596 dt.26.6.10; 692960 dt.2.7.10; 695235 dt.10.7.10 & 696825. I have already made complaints on this site earlier. I wonder whether complaints are taken seriously or it is just waste of time for consumers. I hope Godrej keeps up to its title or 'Smartcare.

The company is totally not bothered about inconveniences caused to lay persons like me. Complaints are not attended and I am subject to harassment.

Dear SDT,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

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Godrej Appliances Team
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Dear ravi bist,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

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Godrej Appliances Team
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Dear ranjit shedgea,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

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Godrej Appliances Team
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Dear Sanjay Bhandarkar,

Your complaint has been closed as on July

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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