[Resolved]  Godrej Refrigerator — Less cooling, excessive noise

Address:

Pune, Maharashtra

31 March 2010
To, Smart Care
Godrej
Dear Sir / Madam,
I have purchased a Godrej 410 Ltr. Fridge in 2006 and have done a
service contract for 4 years from 27 Aug 2007. The contract
application number is 1070596.
For last 2 – 3 months the cooling was not sufficient. {In winter
months and with temp. control on MAX}.
On 4/3/10 we complained for ‘no cooling’ A technician visited and
tried some adjustments but it did not work and on 08/3/10 the
compressor was changed. Even then the cooling problem was not
rectified and the technician promised to visit after two days. In the
mean while we were informed through SMS that the complaint has been
cleared.
We then lodged complaint again on 10/3/10 [No. 99184] A technician
visited the next day and promised to visit again to change the
thermostat. He never came. Instead on 13/3/10 the fridge was taken to
service centre for rectification. The fridge was brought back on
15/3/10 with high compressor noise and no cooling. Again we were
informed through SMS that the complaint has been cleared.
We then lodged complaint again on 17/3/10 [No. 993785] A technician
visited and said that compressor needs to be changed to ‘power cool’
and then if needed he will change the thermostat. He will do the
needful. It did not happen. Again we were informed through SMS that
the complaint has been cleared.
There after we lodged complaints repeatedly. [No. 993785, No.997453]
And every time telephone support executive promised to send the
technician on the same day.
Complaints have been cleared without any technician visiting and doing
the needed and promised rectification. The problem of high compressor
noise, less cooling, compressor remaining ON for nearly 40 – 45
minutes and OFF for just 5 – 10 minutes, resulting in heavy
electricity consumption, fridge walls staying hot all the time,
continues.
On 30/3/10 we lodged two complaints for which we were not given
number. On 31/3/10 the number given is 999857 with a promise to send
the technician tomorrow.
We were advised to call the ‘super tech service’ numbers however many
a time the person who attended the calls could not say when the
technician will visit nor did she got back to us. We have managed to contact your Godrej office contact person in Pune, Ms. Chaitrali .[This
name and number was given by your tel. support executive] She has been promising to send the person and clear the problem but no one ever has visited in last 20 days.
We have now exhausted our patience with unsatisfactory support and
service by Godrej.

Wg. Cdr. (Retd) RAVINDRA ANANT TASKAR