[Resolved]  Godrej Storewell — Replacement of Stonewell

Dear Sir,

I purchased a storewell from Godrej lifespace store showroom, No. 80/81, Prakasam Salai, broadway, Chennai-600108. Order No. 68986 dt.[protected] and Invoice No. 841/24062753 dt.[protected]. Cost of storewell Rs. 19046 and delivery charge Rs. 1400/-. During the time of purchase the store room personals told that even a small scratches found a new storewell will be replaced immediately finally it was door delivered on 16.11.09. It was found that the storewell was supplied with damaged doors and scratches, at the time of delivery I was out of station. Next day I contacted the show room personal he told me that a service person will inspect and according to his report action will be taken but there was no body visited. I contacted helpline Chennai office and a complaint was registered to rectify the defects vide my complaint No. 364942 dt 19.11.2009 and next day a service man called from Chennai to my home that since our place is out of city so we have to pay for him to attend to visit. It was informed to service centre since the delivery carried out by you we could not pay. So far no service engineer visited my house to carry out the repair or replacement of the cupboard in spite of my phone calls made by me from[protected] to till date[protected]. Since the complaint is not attended for a long time. Godrej helpline people advised me to contact Mr. Gopu/Mohan, GM, Service, Chennai but nobody is lifting their phone. I am unable to use the cupboard and I have no other alternative except to take up the matter with the consumer court. I hope the top management will take a favorable decision and replace the product with a new one.

Your immediate action is requested.


Thanking you,


V. RAMASUBBU