[Resolved] Goibibo.com — goibibo.com travel reservation is a fraud | |||
I booked two tickets on ibibo.com. After payment is processed, the ticket timings are changed (by goibibo.com due to some bug, I think). When I called their customer service, they were suggesting that I changed the times randomly and still paid for the tickets. For cancelling the tickets, they charged me Rs. 250/- per ticket apart from the Rs.750/- per ticket charged by the airline. (The airline, SpiceJet, confirmed that the problem is with goibibo.com). I lost Rs.2000/- plus the headache of talking to their stupid customer service just for nothing. I would not recommend goibibo.com to an enemy. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
We really apologize for the inconvenience caused to you. As a responsible service provider before accepting the payment we show the final routing and itinerary selected by the user. Thousands of customers avail are fast and reliable online booking services daily and enjoy the cheapest fares. The system confirms the ticket as per the time and flights selected by the customer.
Request you to share your booking ID (PNR Number/Email Address/Phone number) used at the time of booking with us. We will ensure resolution to the best of our capabilities. Please share your details with us at [protected]@ibibogroup.com
Thx
Team GOibibo